Consultant Care Specialist
Consultant Care Specialist
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Job Description
Position Summary
The Consultant Care Specialist is responsible for diverse day-to-day consultant facing activity to include: Inbound and outbound phone calls consultant and recruiter directed emails and consultant Consultant Care Specialist is responsible for diverse day-to-day consultant facing activity to include: Inbound and outbound phone calls consultant and recruiter directed emails and consultant Consultant Care Specialist is responsible for diverse day-to-day consultant facing activity to include: Inbound and outbound phone calls consultant and recruiter directed emails and consultant maintenance.
What We Offer
Responsibilities
- Initiate outbound calls to consultants to learn about their consultant client and Oxford experiences in an effort to provide superior customer service experience.
- Answer inbound calls and emails to assist consultants with various inquiries including escalated conflict resolution.
- Act as an extension of our recruiting team to aid our consultants with their questions throughout the life cycle of their assignment at Oxford.
- Act as an extension of our recruiting team to aid our consultants with questions before during and after their assignments.
- Respond to inquiries from management clients etc.
- Provide project assistance/analysis as needed.
- Handle research requests for detail/documentation as needed.
- Other duties as assigned
Additional Responsibilities
Skills
- Excellent organizational skills
- Strong interpersonal and communications skills
- Proven excellent customer service skills
Education
Experience
- 1-3 years of experience in a customer service role.
- Detail oriented individual with excellent work/time organizational skills as well as analytical and problem solving skills.
- Prior outbound Call Center or Inside Sales Customer Service experience is
- Work in a team environment as well as independently
- Self-motivated to meet deadlines multitask and prioritize
Competencies
Supervision
Salary Information:45000 - 53000
Please contact if you are interested in this position.
Oxford is an Equal Employment Opportunity Employer. All qualified applications will receive consideration for employment without regard to race color religion age sex sexual orientation genderidentity national origin disability protected veteran status or any other characteristic protected by law. Oxford will consider qualified applicants with criminal histories in a manner consistent with therequirements of applicable law. Oxford provides holiday pay paid time off medical dental vision life and disability benefit plans flexible spending accounts health savings accounts employee tuitionreimbursement student debt assistance and a 401(k) Retirement Savings Plan. Oxford is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment please email .We will make a determination on your request for reasonable accommodation on a case-by-case basis.
Know Your RightsPay TransparencyEmployee Rights Under the National Labor Relations Act
Required Experience:
Contract
Employment Type
Full-Time
