DispatcherInternal Service Advisor

Holman is a family-owned global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated and creating positive rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman Ford Turnersville has a need for a Dispatcher / Internal Service Advisor to join the team

• Assign repair orders to technicians based on their skill levels and areas of expertise while considering business needs and prioritization of tasks; ensure that each repair is handled by the most qualified technician.

• Ensure that all completed documentation complies with regulatory and company standards including verifying that all necessary information is recorded accurately and completely.

• Ensure that the work is booked to the appropriate lines within two days; verify that parts and labor are accounted for correctly in repair orders.

• Maintain a dispatch log that tracks the assignment of repair orders technicians workload and the progress of repairs to help in manage workflow and identify potential bottlenecks.

• Maintain a log of repeat repairs to identify any recurring issues and take appropriate action to prevent them in the future.

• Keep open lines of communication between service advisors technicians and the parts department ensuring that everyone is aware of the current status of repairs and any potential issues.

• Once repairs are completed close out the repair orders ensuring that all work is accurately recorded and the customer is billed correctly.

• Identify areas of improvement in the dispatch process and implementing strategies to enhance efficiency customer satisfaction and overall performance.

• Adhering to dealership policies procedures and regulatory requirements related to vehicle service and customer service.

• Perform all other duties and special projects as assigned

Education and/or Training:

• High School Diploma or equivalent

• Working knowledge of automotive software solutions including proficiency in CDK and/or myKaarma systems

• Additional education certifications or related-experience is generally preferred; including ASE certification OEM certification associates degree in auto maintenance and repair etc.

Relevant Work Experience:

• Knowledge of vehicle/engine repairs

• Prior experience in dispatching or coordinating work schedules in an automotive repair or similar environment preferred but not required

• Ability to diagnose and repair vehicles and follow safety instructions and directions

At Holman we exist to provide rewarding careers and better lives for employees and their families. We hire train empower and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better we have to do better and to do better we must know better. Thats why we are listening open to learning new things about ourselves and each other. We will never stop striving for improved diversity equity and inclusion because we are successful together when we feel trusted and supported. Its The Holman Way.

At Holman your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family Holman is proud to offer you the benefits you deserve; including protection against illness disability loss of work or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays Bereavement and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health vision dental life and disability insurance and 401(k) with company match. Our time off benefits include Paid Time Off (PTO) paid holidays bereavement and jury addition we offer paid pregnancy and parental leave and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

Artificial Intelligence Statement

To maintain the integrity and authenticity of our hiring process we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate assist with or enhance any part of their application materials (including resumes cover letters written and verbal responses and images) or during any stage of the interview process. We value genuine original work that reflects your personal experience skills and communication style. As part of our commitment to a fair and transparent evaluation process please be advised that we may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

If you are a person with a disability needing assistance with the application process please contact

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.