CS Center of Excellence Assistant Manager
CS Center of Excellence Assistant Manager
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Salary Not Disclosed
1 Vacancy
Job Description
About the job: CS - Center of Excellence Assistant Manager (Taguig) Onsite
Responsibilities:
- Process Optimization: Identifies inefficiencies streamlines workflows and enhances service delivery through standardization
- Technology & Innovation: background in evaluating and integrating new tools like AI automation and analytics to improve customer interactions
- Training & Development: Provides coaching skill-building programs and knowledge-sharing initiatives for agents/team leads
- Data analytics and metric improvement: Monitors performance metrics ensures adherence to policies and maintains service excellence
- Customer Experience Enhancement: Analyzes feedback implements improvements and fosters a customer-centric culture
Requirements:
- Relevant years of experience: 5 years minimum BPO experience in customer service
- Leadership experience: 4 years minimum handling a team for customer service accounts
- Educational attainment: college grad any course
- Amenable to working in shifting schedules.
- Amenable to work ONSITE BGC Taguig
- Able to start ASAP.
Benefits:
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities and exposure to multiple accounts
- Weekends Off
Employment Type
Full Time
