Assistant Director of Membership

Miami Beach, FL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Under the general guidance of the Director of Membership the Assistant Director of Membership supports the strategic direction sales initiatives and daily operations of the Members Club. This role plays a key part in delivering exceptional member experiences maintaining the brands standards of refinement exclusivity and cultural relevance. The Assistant Director will assist in leading the membership team driving recruitment and retention efforts and ensuring that all membership activities align with the hotels overall vision. Acting as an ambassador for the club this individual will help cultivate strong relationships with both prospective and current members support revenue growth and contribute to the continued success and prestige of the membership program.

YOUR KEY RESPONSIBILITIES:

Develop and implement a comprehensive membership strategy designed to attract engage and retain a cultivated exclusive membership base elevating the overall Delano experience.
Collaborate closely with Delanos Director of Membership and Marketing team to ensure membership offerings are fully aligned with the hotels positioning and cultural programming.
Introduce innovative membership tiers bespoke packages and elevated services that embody the Delano brand ensuring the membership base remains sophisticated engaged and profitable.
Continuously analyze market trends member behavior and competitor activities to keep membership offerings fresh appealing and perfectly attuned to our clienteles preferences.
Develop compelling sales collateral events and campaigns that attract high-quality prospective members.
Lead and inspire a dedicated team to deliver exceptional service to both current and potential members fostering an environment of collaboration excellence and creativity.
Design and manage the discreet application approval and onboarding processes for new members ensuring alignment with Delanos brand values and standards.
Curate bold initiatives to drive membership revenue growth including innovative promotional campaigns exclusive corporate partnerships and member referral programs.
Execute creative strategies to achieve and exceed membership targets while preserving the integrity and exclusivity of the membership club.
Utilize social media email marketing and other digital platforms to expand outreach and attract prospective members.
Regularly engage with members at events to gather feedback strengthen relationships and ensure satisfaction.
Maintain accurate and up-to-date records of membership data and statistics.
Oversee the delivery of exceptional member services and coordinate with other departments to meet member needs seamlessly.
Recruit train supervise schedule and evaluate team members in accordance with Delano procedures.
Liaise with vendors to secure the latest most desirable products for Delano members while ensuring costs remain within budget.
We recognize we are in the hospitality industry and that may require us to provide lateral service.
We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

Qualifications :

SPECIFIC JOB KNOWLEDGE & SKILLS:

Bachelors degree in Business Administration Marketing Hospitality Management or a related field.
Minimum of 5 years of experience in a leadership role within a private club luxury hospitality setting or membership-driven organization.
Demonstrated success in developing and executing membership strategies that drive revenue growth engagement and retention.
Proficient in CRM systems and data analytics with the ability to leverage insights to enhance member experiences and optimize program performance.
Proficient in budgeting financial analysis and cost control to achieve membership revenue goals.
Experience in developing and managing annual budgets for membership departments.
Ability to develop and implement marketing strategies to promote membership offerings and attract new members.
Experience in creating promotional campaigns to increase membership awareness and engagement.
Strong leadership skills to recruit train and supervise membership staff.
Ability to foster a culture of excellence and teamwork within the membership team.
Commitment to delivering personalized and exceptional service to all members.
Ability to address member concerns promptly to maintain satisfaction.
Knowledge of health and safety regulations related to membership operations.
Ability to maintain compliance with industry standards and brand guidelines.
Ability to stand or walk for extended periods.
Ability to lift and carry objects as necessary.

All team members must maintain a neat clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

Under the general guidance of the Director of Membership the Assistant Director of Membership supports the strategic direction sales initiatives and daily operations of the Members Club. This role plays a key part in delivering exceptional member experiences maintaining the brands standards of refin...

YOUR KEY RESPONSIBILITIES:

Develop and implement a comprehensive membership strategy designed to attract engage and retain a cultivated exclusive membership base elevating the overall Delano experience.
Collaborate closely with Delanos Director of Membership and Marketing team to ensure membership offerings are fully aligned with the hotels positioning and cultural programming.
Introduce innovative membership tiers bespoke packages and elevated services that embody the Delano brand ensuring the membership base remains sophisticated engaged and profitable.
Continuously analyze market trends member behavior and competitor activities to keep membership offerings fresh appealing and perfectly attuned to our clienteles preferences.
Develop compelling sales collateral events and campaigns that attract high-quality prospective members.
Lead and inspire a dedicated team to deliver exceptional service to both current and potential members fostering an environment of collaboration excellence and creativity.
Design and manage the discreet application approval and onboarding processes for new members ensuring alignment with Delanos brand values and standards.
Curate bold initiatives to drive membership revenue growth including innovative promotional campaigns exclusive corporate partnerships and member referral programs.
Execute creative strategies to achieve and exceed membership targets while preserving the integrity and exclusivity of the membership club.
Utilize social media email marketing and other digital platforms to expand outreach and attract prospective members.
Regularly engage with members at events to gather feedback strengthen relationships and ensure satisfaction.
Maintain accurate and up-to-date records of membership data and statistics.
Oversee the delivery of exceptional member services and coordinate with other departments to meet member needs seamlessly.
Recruit train supervise schedule and evaluate team members in accordance with Delano procedures.
Liaise with vendors to secure the latest most desirable products for Delano members while ensuring costs remain within budget.
We recognize we are in the hospitality industry and that may require us to provide lateral service.
We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

Qualifications :

SPECIFIC JOB KNOWLEDGE & SKILLS:

Bachelors degree in Business Administration Marketing Hospitality Management or a related field.
Minimum of 5 years of experience in a leadership role within a private club luxury hospitality setting or membership-driven organization.
Demonstrated success in developing and executing membership strategies that drive revenue growth engagement and retention.
Proficient in CRM systems and data analytics with the ability to leverage insights to enhance member experiences and optimize program performance.
Proficient in budgeting financial analysis and cost control to achieve membership revenue goals.
Experience in developing and managing annual budgets for membership departments.
Ability to develop and implement marketing strategies to promote membership offerings and attract new members.
Experience in creating promotional campaigns to increase membership awareness and engagement.
Strong leadership skills to recruit train and supervise membership staff.
Ability to foster a culture of excellence and teamwork within the membership team.
Commitment to delivering personalized and exceptional service to all members.
Ability to address member concerns promptly to maintain satisfaction.
Knowledge of health and safety regulations related to membership operations.
Ability to maintain compliance with industry standards and brand guidelines.
Ability to stand or walk for extended periods.
Ability to lift and carry objects as necessary.

All team members must maintain a neat clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

Key Skills

Crisis Management
Marketing
Public Relations
Fundraising
Media Relations
Constant Contact
Strategic Planning
Social Media Management
Team Management
Public Speaking
Wordpress
Writing Skills

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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