Title Clerk
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This position is responsible for processing vehicle titles using the respective states/agencies guidelines in a timely and accurate manner to assure a high level of customer satisfaction.
RESPONSIBILITIES
- Accurately process incoming titles daily from dealerships match the consignor checks daily to the title and invoice.
- Answer customer inquiries or concerns in person e-mail or telephone in a professional customer- focused manner.
- Open and accurately record incoming titles daily according to established procedures.
- Troubleshooting and problem resolution specific to titles; odometer discrepancies power of attorney etc.
- Match sold titles with invoices.
- Maintains a professional calm manner when negotiating with difficult or upset customers.
- Maintains a high level of confidentiality.
- Performs other duties as assigned or requested to assure optimum service levels.
COMPETENCIES/SKILL
- This position requires a high school diploma or equivalent.
- Experienced automotive titling preferred.
- The position requires office skills including personal computer Microsoft products (Word for Windows Excel and Outlook) 10-key and the ability to accurately operate other office equipment.
- Effective communication (written and verbal) and interpersonal skills required.
- Ability to work in a high performance fast-paced team environment.
- Ability to adapt to and work effectively within a constantly changing environment.
- Excellent customer service and problem-solving skills.
- Data Entry Skills.
- Notary Commission preferred
Experience:
- Microsoft Office: 2 years (Preferred)
- Title processing: 2 years (Required)
- DealerTrack management system 1 year (preferred)
Key Skills
- Customer Service
- Communication skills
- Basic Math
- Cashiering
- Computer Skills
- Math
- Retail Sales
- 10 Key Calculator
- Copywriting
- Cash Handling
- Planograms
- Stocking
About Company
Detailing At the Parkway Auto Group, we pride ourselves on the fun culture we have created and the career progression opportunities we give to our hardworki...
