Operations Manager 2

DISCLOSURE - MULTI-EMPLOYER ROLE:

This W-2 hourly Operations Manager position includes responsibilities that span across the following three organizations all under shared leadership:

FOCUS #1 Community Wellness Outpatient Mental Health Center

FOCUS #2 Lighthouse Behavioral Health Center

FOCUS #3 Freedom Healthcare

You will maintain separate W-2 employment relationships with each organization and will receive individual payroll compensation from each entity based on the time worked and services provided for their respective programs. This means you will be an official employee of all three companies with hours responsibilities and compliance obligations tracked separately for each.

This role is structured as a 40-hour per week position with a portion of the the total weekly hours allocated to each organization. While day-to-day supervision and scheduling will be coordinated centrally to support integrated care each employer will manage its own onboarding HR and compliance processes in accordance with applicable laws and organizational policies.

DISCLAIMERS:

The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to perform the job successfully. Job responsibilities may be modified or expanded over time and the company will inform the employee of any such changes.

DIVISION: Operations

ACCOUNTABLE TO: Chief Operations Officer (CEO in the absence of Chief Operations Officer)

CLASSIFICATION:

This is a full-time W-2 employee position totaling 40 hours per week worked over three scheduled days with hours allocated across three affiliated companies as follows:

• Freedom Health Care Freestanding General Primary Care Clinic (FHFSGC):
  Part-time W-2 employee approximately 4 hours per week (10% of total weekly hours)
• Community Wellness Outpatient Mental Health Center (CWOMHC):
  Part-time W-2 employee approximately 18 hours per week (45% of total weekly hours)
• Lighthouse Behavioral Health Center (LHBHC):
  Part-time W-2 employee approximately 18 hours per week (45% of total weekly hours)

WORK SCHEDULE:
(Monday Friday 8:00 AM 5:00 PM):

1. 8:00 AM 8:10 AM Team check-in and daily planning
2. 8:10 AM 8:40 AM Participate in Operations Division leadership meeting
3. 8:40 AM 11:40 AM Conduct six (6) 30-minute clinical supervision sessions (or use time for candidate interviews or operations support)
4. 11:40 AM 12:20 PM Lunch
5. 12:20 PM 1:20 PM Weekly standing meetings with COO HR or finance (based on day)
6. 1:20 PM 2:50 PM Conduct six (6) 15-minute client observations for supervisee quality monitoring
7. 2:50 PM 4:50 PM Conduct four (4) 30-minute client-facing sessions (H0001/90791 or follow-up) with real-time ICANotes documentation
8. 4:50 PM 5:00 PM Team wrap-up and end-of-day troubleshooting

COMPENSATION RANGE:
Compensation for this position ranges from $28.00 to $45.00 per hour and is commensurate with experience expertise verified credentials and available company budget.

In addition to hourly wages eligible employees may receive a comprehensive benefits package that includes:
Paid Time Off (PTO)
Family and Medical Leave
Health Medical and Dental Insurance Reimbursement or health insurance coverage as available
Supplemental Health and Disability Insurance Options
Retirement Savings Plan
Professional Development Support and Continuing Education Opportunities

ANTICIPATED TRAVEL: 10% of the time. There is no additional compensation for travel.

PHYSICAL DEMANDS:

• Walking and standing during rounds site visits and staff monitoring
• Prolonged desk work for documentation review and EHR navigation
• Occasional lifting of materials or supplies (up to 25 lbs)

WORKING CONDITIONS:

• Behavioral health clinic and residential group home environments
• Fast-paced and compliance-driven work setting
• Must be available for scheduled on-call coverage and weekend responsiveness

COMPETENCIES AND SKILLS:

• Experience overseeing both residential and outpatient services
• Familiarity with ICANotes or similar EHR platforms
• Training in trauma-informed care motivational interviewing and harm reduction
• Minimum 5 years of experience in clinical and operational leadership in behavioral health settings
• Familiarity with COMAR 10.47 regulations Medicaid billing and accreditation standards (CARF OHCQ CSA)
• Strong leadership communication and documentation review skills
• Board-approved Clinical Supervisor credential
• Experience with Medicaid documentation and behavioral health billing
• Familiarity with CARF or Joint Commission accreditation standards
• Experience supervising clinical interns and pre-licensed professionals

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:

• Masters degree in counseling social work psychology or related behavioral health discipline
• Current Maryland licensure as LCPC LCSW-C LCADC LGADC or equivalent
• Board-approved clinical supervisor status under MD Board of Professional Counselors and Therapists

FOCUS #1:

ACCOUNTABLE FOR:

Administrative oversight and clinical supervision of the outpatient mental health center (OMHC) ensuring compliance with COMAR maintaining documentation standards overseeing multidisciplinary staff and directing service delivery

CLASSIFICATION: Part-time W-2 employee approximately 18 hours per week (45% of total weekly hours)

ALTERNATE TITLE(S):

OMHC Administrator Clinical Program Director Clinical Supervisor

COMPANY: Community Wellness Outpatient Mental Health Center

Community Wellness Outpatient Mental Health Center (CWOMHC) is a person-centered behavioral health organization committed to improving the mental and emotional well-being of individuals and families across our community. We offer a full continuum of outpatient servicesincluding therapy psychiatric evaluation medication management and care coordinationdesigned to meet the diverse needs of our clients in a compassionate and culturally responsive environment.

CWOMHC supports holistic recovery by integrating somatic behavioral and rehabilitative care. Our interdisciplinary team is dedicated to fostering resilience dignity and empowerment through trauma-informed evidence-based practices. We serve children adolescents and adults with a wide range of behavioral health conditions always with a focus on accessibility community connection and client choice.

COMPANY WEBSITE: PHONE NUMBER:

HUMAN RESOURCES DEPARTMENT PHONE NUMBER: EXT 10

HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS:

ACCOUNTABLE FOR: All OMHC staff

SUMMARY OF POSITION RESPONSIBILITIES:

The Program Director & Clinical Supervisor for CWOMHC provides executive oversight of clinical operations administrative systems staff supervision and regulatory compliance for the organizations outpatient mental health clinic (OMHC). This dual-role position is responsible for ensuring the continuity of clinical services monitoring staff performance managing program quality and efficiency and fulfilling the duties as required under COMAR 10.21.20.10 and COMAR 10.21.17.

The role ensures that clients receive clinically appropriate timely and coordinated mental health services while maintaining compliance with Maryland state regulations audit standards and ethical practices.

COMAR REGULATORY RESPONSIBILITIES Per COMAR 10.21.20.10 Program

Director Requirements

• Be a licensed mental health professional or hold a masters degree in:
  • Mental health
  • Health services
  • Business administration
• Be employed at least 20 hours per week at the OMHC
• Responsible for:
  • Ensuring administrative requirements of COMAR 10.21.17 are met
  • Fulfilling all OMHC programmatic requirements
  • Providing continuity of service when clinical staff are unavailable
  • Implementing a system of clinical supervision for all treatment staff
  • Demonstrating knowledge of all regulatory requirements for the operation of the OMHC

Clinical Supervisor Responsibilities

• Provide clinical oversight and supervision to licensed and unlicensed clinical staff
• Review and co-sign treatment plans progress notes assessments and documentation as required
• Provide regular supervision sessions in accordance with board and payer guidelines
• Approve clinical content for audits and Medicaid billing
• Support clinician performance development compliance and quality assurance

SCHEDULED DUTIES AND RESPONSIBILITIES:

Administrative Oversight

• Manage day-to-day operations of the outpatient mental health center
• Supervise front desk intake scheduling and patient access functions
• Ensure compliance with appointment timeliness client assignment and documentation tracking
• Facilitate weekly staff meetings and department-specific huddles

Clinical Supervision

• Provide weekly/biweekly clinical supervision to LMSWs LGPCs and interns
• Guide staff in assessment diagnostic formulation treatment planning and crisis intervention
• Monitor service documentation for and H0032 codes
• Ensure that all documentation meets Medicaid and COMAR audit readiness standards
• Train and mentor clinicians in real-time documentation and integrated service delivery

Quality Assurance & Compliance

• Ensure all regulatory requirements are met for documentation licensure supervision and patient safety
• Monitor and audit treatment plans EHR entries and clinical workflows
• Collaborate with billing compliance and HR to maintain records for state inspections
• Prepare for CARF OHCQ and Medicaid audits and lead corrective action plans

Interdisciplinary Collaboration

• Coordinate closely with psychiatric nursing care coordination and peer support teams
• Participate in treatment team meetings and clinical case reviews
• Assist with integration of behavioral health and primary care efforts with partnering organizations

UNSCHEDULED DUTIES AND RESPONSIBILITIES:

• Troubleshoot staff or client-related issues as they arise
• Support recruitment and onboarding of new staff and clinical interns
• Attend community stakeholder or provider network meetings as a representative of CWOMHC
• Provide leadership during internal or external crises impacting clinical care

FOCUS #2:

ACCOUNTABLE FOR:

The overall clinical and administrative management of Lighthouse Behavioral Health Centers licensed and residential behavioral health programs including regulatory compliance staff supervision clinical quality client outcomes and fiscal accountability

CLASSIFICATION: Part-time W-2 employee approximately 18 hours per week (45% of total weekly hours)

ALTERNATE TITLE(S): Clinical Director Program Administrator Clinical Supervisor

COMPANY: Lighthouse Behavioral Health Mental Health Center

Lighthouse Behavioral Health Center is a community-based mental health organization dedicated to empowering individuals and families through accessible compassionate and evidence-based behavioral health services. We specialize in providing person-centered care for children adolescents and adults facing emotional behavioral and substance use challenges.

Our programs include outpatient therapy psychiatric care intensive in-home services case management and substance use treatment including Medication Assisted Treatment (MAT). At Lighthouse we believe in the power of integrated care clinical excellence and cultural humility to support long-term wellness and recovery. Guided by our mission to serve with empathy and integrity we are proud to walk alongside our clients on their path to healing and stability.

COMPANY WEBSITE:

COMPANY PHONE NUMBER:

HUMAN RESOURCES DEPARTMENT PHONE NUMBER: EXT 10

HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS:

ACCOUNTABLE FOR: All SUD staff

SUMMARY OF POSITION RESPONSIBILITIES:

The Operations Manager for Lighthouse Behavioral Health Center fulfills the regulatory roles of Clinical Director Program Administrator and Clinical Supervisor across residential and outpatient substance use disorder treatment services. This position is responsible for supervising clinical and administrative teams ensuring compliance with COMAR Title 10.47 (Substance Use Treatment Services) overseeing daily operations and ensuring that client services are delivered effectively ethically and in alignment with State regulations and accreditation standards.

This leadership position provides direction for MAT SUD and SUD residential treatment programs all managed under Lighthouse Behavioral Health Center LLC.

REGULATORY ROLES & RESPONSIBILITIES:

Clinical Supervisor per COMAR 10.47.01.06 & 10.47.02.06

• Serve as the designated Clinical Supervisor for all licensed treatment programs
• Must hold:
  • A masters degree in counseling or related field and
  • Licensure or certification as an alcohol and drug counselor (e.g. LCADC LGADC LCPC) or
  • Board-approved supervision credentials
• Oversee delivery of clinical services including documentation and direct care supervision
• Provide clinical supervision to multidisciplinary staff including licensed counselors interns and support staff
• May carry a small caseload at the discretion of the COO

Program Administrator per COMAR 10.47.01.04

• Ensure all services are delivered in compliance with COMAR and funding requirements
• Oversee staffing plans shift coverage and 24/7 residential operations
• Ensure staff are trained in CPR crisis intervention and behavioral support strategies
• Serve as the point of contact for licensing entities MCOs and accrediting bodies
• Maintain documentation readiness for OHCQ CSA CARF and internal audits

Clinical Director

• Provide oversight and leadership for all clinical programming and therapeutic interventions
• Approve treatment plans assessments and discharge planning activities
• Monitor utilization review and case assignments
• Ensure trauma-informed culturally responsive care delivery
• Guide implementation of evidence-based and recovery-oriented practices

SCHEDULED DUTIES AND RESPONSIBILITIES:

Clinical Oversight

• Supervise daily clinical activities including therapy sessions group programming and treatment planning
• Review and co-sign documentation as required for unlicensed or provisionally licensed staff
• Lead clinical case reviews and staff development huddles
• Ensure service codes such as H0024 H0038 W7330 Wand H0001 are used appropriately and documented accurately

Administrative Operations

• Oversee facility readiness compliance with safety protocols and emergency preparedness
• Coordinate staffing schedules to ensure round-the-clock supervision at residential sites
• Manage residential census and ensure timely service initiation for new admissions
• Lead weekly operations and quality assurance meetings

Staff Supervision & Performance Management

• Conduct staff evaluations manage corrective action plans and oversee onboarding
• Train and supervise Psychiatric Mental Health Nurse Practitioners Addictions Counselors Co-Occurring Disorder Counselors Registered Peer Supervisors Social Work Supervisors
• Maintain clinical supervision logs and support licensure documentation for staff under supervision

Compliance & Audit Readiness

• Ensure programs are prepared for all external audits and licensing surveys
• Monitor incident reporting systems chart audit logs and QI dashboards
• Coordinate with billing HR and compliance to maintain documentation integrity and performance outcomes

UNSCHEDULED DUTIES AND RESPONSIBILITIES:

• Respond to crisis events staff call-outs or urgent facility needs
• Represent the program in stakeholder meetings or regulatory reviews
• Support expansion or restructuring efforts in collaboration with the executive team
• Serve as administrative on-call for after-hours decision-making and staffing support

FOCUS #3:

ACCOUNTABLE FOR:

Oversight of daily clinic operations staffing compliance documentation scheduling and coordination of patient services at the Freestanding General Clinic

CLASSIFICATION: Part-time W-2 employee approximately 4 hours per week (10% of total weekly hours)

ALTERNATE TITLE(S): Clinic Operations Manager Primary Care Administrator

COMPANY: Freedom Healthcare

Freedom Healthcare doing business as Community Wellness Primary Care Clinic is a mission-driven organization dedicated to improving health equity through integrated compassionate and community-based care. Our clinic provides high-quality primary care services with a focus on underserved populations including individuals with co-occurring behavioral health conditions chronic illness or complex social needs.

As a part of Freedom Healthcares broader commitment to holistic wellness and community empowerment Community Wellness Primary Care Clinic delivers accessible services such as preventive care chronic disease management health screenings and coordination with behavioral health supports. Our multidisciplinary team strives to meet patients where they arephysically emotionally and sociallywhile ensuring dignity respect and quality in every interaction.

COMPANY WEBSITE:

COMPANY PHONE NUMBER:

HUMAN RESOURCES DEPARTMENT PHONE NUMBER: EXT 10

HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS:

SUMMARY OF POSITION RESPONSIBILITIES:
The Operations Manager is responsible for overseeing the administrative and operational functions of the Freestanding General Clinic. This includes staffing supervision clinical workflow oversight regulatory compliance documentation support and patient access optimization. The Operations Manager will work closely with clinical providers billing scheduling and compliance staff to ensure efficient and compliant day-to-day clinic operations.

SCHEDULED DUTIES AND RESPONSIBILITIES:

Clinical & Administrative Oversight

• Oversee daily clinic functions including patient flow scheduling and front-desk operations
• Ensure appropriate staffing coverage across all clinic hours
• Monitor clinical documentation for services such as immunizations and diagnostic procedures
• Maintain timely communication between front office clinical staff and medical providers
• Support the ordering stocking and inventory management of medical supplies

Patient Services & Compliance

• Ensure patients are scheduled for timely wellness exams follow-ups labs and care coordination visits
• Monitor patient registration intake and billing workflows for accuracy and efficiency
• Ensure compliance with HIPAA OSHA COMAR and public health reporting requirements
• Coordinate with credentialing staff to maintain up-to-date licensure and insurance paneling for all providers

Quality Assurance & Performance Monitoring

• Track clinic productivity metrics such as visit volume patient retention and no-show rates
• Run reports and dashboards related to documentation timeliness coding accuracy and outstanding orders
• Prepare for and support external audits quality reviews and licensing inspections
• Maintain readiness for survey visits and ensure all records and logs are up to date

Team Leadership & Coordination

• Supervise Medical Receptionist and Family Nurse Practitioner
• Coordinate orientation and ongoing training for new hires
• Support employee performance improvement plans and manage HR communication in collaboration with leadership
• Facilitate weekly team huddles monthly all-staff meetings and QI reviews

UNSCHEDULED DUTIES AND RESPONSIBILITIES:

• Troubleshoot provider scheduling issues or staff call-outs
• Assist with clinic policy development and SOP updates
• Represent the clinic in community health collaborations or MCO meetings
• Support billing staff in resolving documentation or authorization issues

Required Experience:

Manager