Manager Customer Service
Manager Customer Service
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Job Description
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
This role is in support of Cencoras global logistics and storage services marketed through our World Courier business.
World Courieroffers specialized healthcare logistics solutions designed to meet the unique needs of pharmaceutical companies globally. Our expertise in navigating complex regulations ensuring timely deliveries and maintaining temperature-controlled environments makes us a trusted partner in critical healthcare product transportation. Our full range of medical logistics solutions keep your momentum going.
At World Courier we provide comprehensive healthcare logistics services that encompass various aspects of medical supply chain management. From clinical trials to commercial supply chains our solutions are tailored to ensure efficiency compliance and reliability.
Responsibilities:
Responsible for the entire Customer Service team in Poland
Identify efficiencies in process document them and train the team accordingly
Responsible for the CS Team members employment journey from recruitment onboarding and career development
Responsible for Workload and manning requirements to ensure Customer Service levels are not negatively impacted
To follow all Standard Operating Procedures required in your role and to ensure the Customer Service Team also adhere to all protocols
Support the Country Manager with all initiatives
Ensure full collaboration and positive partnership approach with all departments in all WC offices
Requirements:
Proven leadership skills ability to support and encourage the team to success
Preferably tertiary education/Bachelor Degree
Excellent written oral and interpersonal communication skills
Strong sense of responsibility analytical skills and detail-oriented ability to liaise at all levels
Ability to work as part of a team and independently
.
Minimum skills required:
Advanced skills in Microsoft Office (Excel Word and PowerPoint)
Polish language - Native/Advanced level - is mandatory
English language - Advanced level - is mandatory
Basic knowledge of distribution and logistics concepts
Minimum 2-5 years experience in a leadership role
Minimum 2-5 years relevant supervisory experience in a customer service or key account desk environment
Strong communication/presentation skills verbally & written telephone skills
Be able to work accurately & efficiently and meet tight deadlines
Prioritizes and manages multiple responsibilities at once
Strong interpersonal skills positive attitude & self-motivated
Good decision making skills
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeAffiliated Companies
Affiliated Companies: World Courier (Poland) Sp. z.o.o.Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Required Experience:
Manager
Employment Type
Full-Time
