Broadband Technical Support

Sheffield - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Salary: 23809.50 per annum
Location: Sheffield
Working Hours: Monday to Friday working between 8:30 18:30 1 in 3 Saturdays working between 9:00 & 17:00 (37.5 Hours)

Key responsibilities:

Exceptional customer service levels someone who truly goes above and beyond for their customers.
Ability to upsell products and services.
A champion of delivering sometimes complex information in a way everyone understands.
A basic understanding of how telephone and broadband work.
Configuration and supporting routers.
Experience and understanding of wired & wireless technologies.
Understand IP Networks basic routing and how they are used to deliver broadband services.

Qualifications :

Ideally 1 years experience of handling technical issues in a previous role but the most important thing for us is that you have a real passion and confidence to take control of technical issues.
Enjoy working in a fun social vibrant team environment.
A logical problem solver that is flexible in their methods used to resolve customer problems.
An understanding of ADSL Fibre home networking and associated broadband technologies.
Have excellent people skills and have great empathy with customers.

Additional Information :

What are the benefits of working at Daisy

Our ethos is simple: the more you put in the more you get out.

We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UKs no.1 Telecoms company in 2023.

Here are some of the benefits that we offer

25 days holidays plus bank holidays and an additional day for each year of service up to 30 days!
500 referral scheme bonus
Professional development to help you achieve your personal goals
Eye care vouchers available and discounted Medicash membership
Sim deals for you and your family/friends
Access to discounts and savings at more than 1200 retailers
An additional day off on your birthday or if youre getting married

#LI-Onsite

Remote Work :

Employment Type :

Full-time

Salary: 23809.50 per annumLocation: SheffieldWorking Hours: Monday to Friday working between 8:30 18:30 1 in 3 Saturdays working between 9:00 & 17:00 (37.5 Hours)Key responsibilities:Exceptional customer service levels someone who truly goes above and beyond for their customers.Ability to upsell p...