Senior Analyst, Workforce Strategy & Insights

Who we are

At Twilio were shaping the future of communications all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location youre part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts were acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See Yourself at Twilio

Join the team as Twilios next Senior Analyst Workforce Strategy & Insights

About the Job
We are seeking a Senior Analyst Workforce Strategy & Insights to play a pivotal role in shaping our global workforce this advanced hands-on analytics position you will apply expertise in advanced data analysis and research methodologies to deliver actionable people insights drive workforce planning and support AI & skills transformation initiatives. As a critical thought partner to stakeholders across the People Team G&A and direct to business leaders you will help design cutting-edge strategies that directly shape the future of work and set the foundation for org effectiveness and agility in the age of AI and digital transformation. This role offers a unique opportunity to work at the forefront of workforce innovation and make a direct impact on our business and its people.

Responsibilities

This role sits at the intersection of data strategy and people. You will:

• Drive advanced research-driven analytics and scenario modeling to generate actionable insights inform workforce strategies and guide decisions on talent allocation skills investments and future workforce targets.
• Design and implement robust assessments measurement frameworks and forecasting analyses to support AI & skills-based workforce transformation agendas.
• Collaborate closely with partners across the People Team (Data Solutions & AI HRBP Talent Acquisition Talent Management Total Rewards etc) Finance Operations and Business leaders on strategic projects serving as a thought partner to influence and advance workforce strategy initiatives.
• Conduct exploratory analytics and synthesize complex ambiguous data sources into clear compelling recommendations and data visualizations for both technical and non-technical audiences.
• Monitor and integrate external workforce trends emerging research methodologies and new technologies to continuously enhance workforce strategy approaches.
• Partner closely with the People Data Solutions & AI team to develop and scale internal tools and solutionsincluding AI-powered assistants and data orchestration frameworksto optimize workforce insights streamline analytics processes and enhance integration across multiple systems and platforms.

Qualifications

Twilio values diverse experiences from all kinds of industries and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7 years of progressive experience in research analytics workforce strategy people analytics talent intelligence or related roles.
• Demonstrated experience with complex data analysis statistical modeling and exploratory research methodologies.
• Proficient in advanced analytics tools (e.g. R Python SQL Tableau Power BI)
• Proven expertise in designing and leading advanced analytics projects in ambiguous abstract or rapidly evolving environments.
• Experience partnering with cross-functional teams across People Finance and the Business.
• Exceptional communication and storytelling skills with a track record of delivering insights that drive meaningful strategy and organizational change.

Desired:

• Advanced degree (Masters or PhD preferred) in Industrial/Organizational Psychology Statistics Economics Data Science Research Psychology or related quantitative field.
• Prior consulting or advisory experience with C-suite or executive leadership on workforce strategy.
• Deep knowledge of workforce planning skills transformation and the intersection with AI and emering technologiegs
• Experience in large-scale organizational transformation future of work projects or skills frameworks.
• Prior involvement in large-scale organizational or digital transformation initiatives especially those related to AI or workforce automation.
• Expertise in integrating HR and non-HR data sources for comprehensive workforce insights.
• Experience in skills taxonomy development skills inference or AI-enabled skills mapping platforms (e.g. Eightfold Gloat Degreed).

Location

This role will be remote and based in Ontario BC or Alberta Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits including competitive pay generous time off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows:

• Based in British Columbia. : $142800.00 - $178500.00

The successful candidates starting salary will be determined based on permissible non-discriminatory factors such as skills experience and geographic location.

Twilio thinks big. Do you

We like to solve problems take initiative pitch in when needed and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic. Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now! If this role isnt what youre looking for please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally Twilio participates in the E-Verify program in certain locations as required by law.