IT Regional Support Specialist

The IT Regional Support Specialist is responsible for supporting hardware and software for all location specific and corporate employees or contractors by utilizing best practices as defined and facilitated by the IT Operations Infrastructure Security and Network departments. The scope support includes all computers printers cell phones telecom (VOIP) audio visual servers network equipment operating systems network access websites e-mail third party software used to support business functions and various internal corporate supported business applications.

Roles and Responsibilities:

• Respond to requests for IT assistance directly from corporate and field users or as escalated from Tier I or II support
• Be able to be part of a 24x7x365 on call rotation
• Document and maintain processes best practices knowledge base and training materials
• Support all building needs including computers printers copiers meetings A/V
• May act as local hands for Infrastructure security and facilities teams
• Manage or participate in various assigned projects as needed
• Ensure company and departmental goals as defined by management are met completely and on time
• Communicate with management to provide timely reporting of issues status and resolutions
• Work closely with IT Operations and collaborate with employee departments on site to support meetings and maintain the video conferencing infrastructure
• Coordinate with Business Application Network Security Infrastructure Windows and Facilities teams to facilitate issue resolution and project completion
• Support core services such as DHCP DNS WINS in an Active Directory environment
• Install software troubleshoot issues and respond to alerts from SCCM
• Miscellaneous building and meeting support requirements
• Manage local IT vendor relationships and scheduling as required for A/V Networking Security and Printer support
• Maintain adequate equipment inventory by planning ordering receiving restocking accounting and storing equipment to maintain adequate stocking levels
• Conduct regular inventory counts to ensure accuracy and compliance with processes

Qualifications :

Skill and Job Requirements:

• Bachelors degree or equivalent work experience is required
• At least 3 years experience supporting a Windows operating system computing environment
• At least 3 years experience supporting Ubuntu Linux in a Microsoft Windows computing environment
• Excellent troubleshooting skills
• Must have strong customer service skills organizational skills and ability to work with minimal supervision
• Must have experience working directly with various levels of management including executives
• Must have excellent communication skills both verbal and written
• Experience using helpdesk software and managing assignment queue
• Strong knowledge of Microsoft desktop operating systems
• Strong knowledge of networking
• Experience supporting Active Directory services and various business applications
• Knowledge of various Microsoft enterprise technologies such as Exchange and System Center
• Experience working in a manufacturing environment is a plus
• Familiarity with Linux a plus
• Weekend and non-business hours support required as needed
• Relevant certifications such as CCENT or higher various MCITP Security A and ITIL are desired
• Should be flexible and able to complete projects outside normal daily duties as needed
• Able to repeatedly lift and move equipment such as computers and monitors (approx. 50lbs)

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside or plan to reside in Alabama Arkansas Delaware Florida Indiana Iowa Louisiana Maryland Mississippi Missouri Oklahoma Pennsylvania South Carolina or Tennessee.

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target compensation ranges are listed.

Remote Work :

No

Employment Type :

Full-time