Director of Program Innovation & Improvement, BMH, Bureau of Mental Health

Division/Program Summary Description: The Bureau of Mental Healths (BMH) mission is to improve mental health and wellness for people in New York City and to eliminate racial and other long-standing societal disparities by providing services resources and opportunities to New Yorkers that are grounded in accurate data-driven information that fosters community participation thus reducing the stigma around mental health. Position Summary: The Office of Innovation and Quality Improvement (IQI) plays a critical role in driving program development continuous improvement and strategic planning across the Bureaus contracted mental health services. IQI supports innovation by using data to inform and enhance program design implementation and outcomes. The office leads efforts to advance accountability transparency and performance while also identifying opportunities for system-wide improvement. Core responsibilities include collaborating with bureau offices to assist in monitoring compliance with bureau policies and program standards validating program data and monitoring and developing key performance indicators (KPIs) to evaluate program effectiveness. Additionally IQI will assist bureau leadership in engaging stakeholders and in coordinating bureau-wide planning efforts that align with emerging needs equity goals and evidence-based practices.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

- Provide direct supervision coaching and support to Quality Improvement (QI) staff. Organize and prioritize QI projects in alignment with bureau objectives and leadership direction.
- Coordinate QI initiatives through collaborative planning with Office Directors the Executive Director of Mental Health Programs and the Assistant Commissioner. Support the development and refinement of new and existing program models.
- Participate in Request for Proposal(RFP)committees to shape and advance programmatic goals. Analyze program outcomes using available data in collaboration with the Office of Research and Evaluation (ORE) to identify opportunities for innovation and improved mental health
service delivery.
- Support the implementation of the Bureau of Mental Healths (BMH) Racial Justice and Health Equity Initiatives embedding into quality assurance work utilizing data to inform practices and promote equity in service delivery.
- Serve as a liaison with division planning staff and OMH in supporting the Prior Approval Review(PAR) process. Assist with coordination of stake holder engagement calls with providers BMH staff and other relevant partners.
- Offer input as needed to policy team in responding to inquiries and addressing emerging local law and legislative issues affecting mental health programs.

PREFERRED SKILLS:

- At least 5 years of progressively responsible experience in mental health planning policy or quality improvement including supervisory experience.
- Demonstrated experience leading cross-functional teams and managing complex projects in a health or human services setting.
- Strong knowledge of mental health systems program development and outcome evaluation.
- Familiarity with equity-focused frameworks and health justice initiatives.
- Excellent interpersonal communication and organizational skills.
- Proficiency in data analysis policy interpretation and collaborative problem-solving

Why you should work for us:

- Loan Forgiveness: As a prospective employee of the City of New York you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information please visit the U.S. Department of Educations website ( Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually per a 2024 assessment.
o additional health fitness and financial benefits may be available based on the positions associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805 the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S. dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone regardless of age background or location can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition anti-tobacco support chronic disease prevention HIV/AIDS treatment family and child health environmental health mental health and social justice initiatives. As the primary population health strategist and policy authority for NYC with a rich history of public health initiatives and scientific advancements from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

Commitment to Equity:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process contact Sye-Eun Ahn Director of the Office of Equal Employment Opportunity at or .

CITY RESEARCH SCIENTIST - 21744

Qualifications :

1. For Assignment Level I (only physical biological and environmental sciences and public health) A masters degree from an accredited college or university with a specialization in an appropriate field of physical biological or environmental science or in public health.
To be appointed to Assignment Level II and above candidates must have:
1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical biological environmental or social science and one year of full-time experience in a responsible supervisory administrative or research capacity in the appropriate field of specialization; or
2. A masters degree from an accredited college or university with specialization in an appropriate field of physical biological environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
3. Education and/or experience which is equivalent to 1 or 2 above. However all candidates must have at least a masters degree in an appropriate field of specialization and at least two years of experience described in 2 above. Two years as a City Research Scientist Level I can be substituted for the experience required in 1 and 2 above.

NOTE:
Probationary Period
Appointments to this position are subject to a minimum probationary period of one year.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time