Neighborhood Service Coordinator

The New York City Housing Authority (NYCHA) the largest public housing authority in North America was created in 1935 to provide decent affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 17 New Yorkers providing affordable housing to 528105 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. NYCHA has 177569 apartments in 2411 buildings across 335 conventional public housing and PACT developments. NYCHAs mission is to provide quality housing for New Yorkers that is sustainable inclusive and safe while fostering opportunities for economic mobility. Since the 2019 Agreement between NYCHA the Department of Housing & Urban Development (HUD) and the U.S. District Court Southern District of New York (SDNY) NYCHA has been working under a Federal Monitor structure. The HUD Agreement sets the requirement to create a new Organizational Plan in collaboration with the Federal Monitor and sets forth various compliance related targets for NYCHA across major operational areas including: Lead Mold Heat Elevators Pest Waste Management and Inspections.

NYCHA seeks a dynamic and service-oriented Neighborhood Service Coordinator with a passion for service. The Neighborhood Service Coordinator will work within a Neighborhood Model which organizes NYCHAs housing portfolio around the Citys neighborhoods to allow staff to address the unique needs and challenges of their respective neighborhoods and housing developments. The vision is that staff will become stewards of their neighborhood housing portfolios immersing themselves in the daily rhythms of their residents to fully understand their wants needs and challenges.

Reporting to a Borough Manager and Borough Vice President within Operations responsibilities will include but are not limited to the following:

engagement activities and support services in a geographic neighborhood with responsibility for 3-6 NYCHA developments. Key activities may include door-knocking floor and lobby meetings one-on-one meetings with residents phone-banking surveys community-based events and other community meetings.
outreach to residents during operational projects such as gas restoration and abatements as well as emergency conditions such as high heat frigid temperatures or service outages.
outreach to residents regarding issues of tenancy administration such as rent payment lease requirements and house rules and annual recertification and major policy initiatives or changes.
residents are aware of internal and external resources such as social services employment and training opportunities; refer residents to other NYCHA departments when relevant.
as a liaison between residents and NYCHA departments both across all parts of Operations as well as Asset & Capital Management.
regularly with Resident Associations to understand concerns support with accessing resources assist with Tenant Participation Activity (TPA)-related matters.
closely with Resident Associations to identify desired services and coordinate to bring related resources to the development.
and foster relationships with stakeholders to ensure successful engagement in NYCHA real estate preservation and development processes (RAD/PACT NYC Housing Preservation Trust) including pre-conversion and for six months post-construction for converted properties. Host meetings to thoroughly explain the conversion process and help residents understand the Section 8 leasing process as well as all aspects of project delivery.
in collaboration with maintenance and trade staff the state of on-the-ground community assets and facilities such as Community Centers and Senior Centers.
residents to join programs; share flyers establish information sessions assist with applications. Promote NYCHA initiatives and campaigns such as recycling sustainability and free internet.
and attend onsite events such as Family Days resource fairs and job fairs.
with the Election team to support outreach efforts as needed and ensure successful coordination post-election.
all guidance policy & procedures regarding standards for resident outreach as issued by the Resident Engagement Department.
both quantitative and qualitative data documenting outreach efforts; resident feedback through canvassing surveys focus groups and other methods; meeting attendance; and other key metrics. Maintain records necessary to document any HUD-mandated resident consultation processes as appropriate.

Note: Ability to work evening/weekends as needed and ability to travel between NYCHA properties within a neighborhood is required.

Additional Information
employees applying for promotional title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
residents are encouraged to apply.

NYCHA provides benefits that include a choice of medical coverage plans deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

COMMUNITY COORDINATOR - 56058

Qualifications :

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to 1 or 2 above. However all candidates must have at least one year of experience as described in 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time