Director of Rooms
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary:
The Director of Rooms is a senior leadership role responsible for full oversight of the Rooms Division at Mvenpick including Front Office Housekeeping Guest Services Concierge Bell/Porter and related support functions. The role ensures that guest satisfaction operational efficiency departmental profitability and brand standards are consistently met or exceeded.
Key Responsibilities / Duties:
1. Operational Leadership
Oversee day-to-day operations of all Rooms Division departments to ensure efficient smooth guest experiences.
Develop implement maintain and monitor standard operating procedures (SOPs) service standards policies and quality control processes.
Conduct regular inspections of guest rooms corridors public areas back-of-house and ensure cleanliness maintenance safety and brand hygiene standards.
2. Guest Experience & Satisfaction
Monitor guest feedback (through GSS online reviews in-house feedback) analyses trends and drive continuous service improvements.
Handle guest complaints and service recovery in a timely effective manner ensuring the guests expectations are met.
Ensure that all Rooms Division touchpoints deliver an exceptional guest experience (arrival stay departure room condition cleanliness etc.).
3. Financial Performance / Revenue & Budget Management
Develop and manage the Rooms Division budget forecasts and ensure revenue targets (including rooms revenue upsells etc.) are achieved.
Monitor controllable costs labour housekeeping supplies room amenities energy usage etc. Work with department heads to maintain or reduce costs in line with budgets.
Analyse metrics such as occupancy Average Daily Rate (ADR) Revenue Per Available Room (RevPAR) room yield cost per occupied room etc. Use these metrics to drive decisions.
4. Team Leadership
Lead coach mentor and develop department heads and their teams (Front Office Manager Housekeeping Manager etc.).
Hold regular departmental meetings shift briefings pre-shift planning to ensure alignment and communication.
5. Brand Standards & Compliance
Ensure operations comply with Mvenpick / Accor brand standards local regulatory requirements (e.g. safety hygiene licensing).
Oversee audits (internal brand third party) and ensure corrective actions are implemented and tracked.
6. Collaboration & Cross-departmental Coordination
Work closely with other departments (Sales & Marketing Revenue Management Engineering & Maintenance Food & Beverage Finance HR Security) to ensure coherence in hotel operations.
Participate as member of the Executive Committee; contribute to hotel-wide strategic plans and decisions.
Qualifications :
Education: Bachelors Degree in Hotel Management Hospitality Business Administration or related field preferred.
Experience: Significant experience in rooms operations with progressive leadership roles. Experience covering both Front Office & Housekeeping essential. Experience in a luxury or upscale hotel is an advantage.
Management Skills: Strong leadership ability to motivate and develop teams excellent communication (verbal & written) decision making and problem solving.
Operational Competence: Knowledge of PMS systems property management forecasting revenue-management basics budgeting. Ability to interpret financial reports.
Additional Information :
Core Competencies:
Guest-centric mentality
High attention to detail
Strong organizational skills
Flexibility and ability to work under pressure
Cultural sensitivity and ability to lead diverse teams
Ability to work shifts including weekends and holidays as required
Key Performance Indicators (KPIs):
Guest satisfaction scores (internal & external)
Rooms division profit margins
Occupancy ADR RevPAR yield
Cost per occupied room / housekeeping cost controls
Employee turnover / satisfaction within rooms division
Audit compliance (brand & safety)
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
