Night Auditor
Share
Job Location:
Derbyshire - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a detail-oriented and customer-focused Night Auditor to join our team in Novotel Long Eaton. As a Night Auditor you will play a crucial role in ensuring smooth operations during the overnight shift providing exceptional guest service and maintaining accurate financial records.
- Welcome guests and manage the check-in and check-out processes during night hours
- Handle last-minute reservations and respond to guest inquiries via phone or in person
- Perform end-of-day accounting procedures including auditing daily financial transactions and correcting discrepancies
- Process and verify guest bills making adjustments as necessary
- Prepare and distribute daily reports for management review
- Monitor hotel security and respond to emergencies or guest concerns
- Assist with any guest requests or issues that arise during the night shift
- Promote hotel services and amenities to maximize revenue opportunities
- Collaborate with other departments to ensure seamless guest experiences
- Maintain cleanliness and organization of the front desk area
Qualifications :
- Previous experience in a similar role within the hospitality industry
- Strong attention to detail and excellent analytical skills
- Proficiency in Opera and basic accounting principles
- Outstanding customer service skills with a friendly and professional demeanor
- Ability to work independently and take initiative during overnight shifts
- Excellent communication skills both verbal and written
- Flexibility to work night shifts weekends and holidays as required
- Ability to handle pressure and remain calm in stressful situations
- Strong numerical skills and accuracy in financial transactions
- Team player with the ability to collaborate effectively with other departments
- Discretion and ability to maintain confidentiality of guest information
- Basic sales skills to promote hotel services and amenities
- High school diploma or equivalent; associates degree in hospitality management is a plus
Additional Information :
The Person:
Successful candidates for the position of Night Auditor will be able to work as a team but also work by themselves communicate with there team but also other team members around the hotel. Handling situations in a polite and professional manner to suit guests needs.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Guest Relations Experience
- Math
- Windows
- Facilities Management
- Night Audit
- Front Desk
- Guest Services
- Phone Etiquette
- Word Processing
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
