Business Support Officer
Business Support Officer
Posted on :
20-09-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
6 Month Contract with Local Authority
Summary
The role is designed to provide high-quality responsive executive support to divisional directors ensuring efficient and effective service delivery. The position plays a crucial part in developing and maintaining cost-effective systems and processes for executive support aligning with service level agreements. Additionally the role involves assisting senior executive support staff in resolving various issues inquiries and complaints.
Responsibilities
- Deliver comprehensive administrative and secretarial support to Divisional Directors and cover for the Senior Executive Support Officer as needed.
- Utilize ICT systems to enhance team efficiency and assist in training team members on IT systems.
- Implement and improve secretarial and administrative processes contributing to the development of Executive Support services.
- Compile and distribute management data for regular and ad-hoc reporting.
- Manage Directors communications using discretion to determine which require personal attention.
- Handle routine correspondence on behalf of divisional leadership teams.
- Draft correspondence using appropriate discretion and judgment.
- Manage and coordinate Divisional Directors diaries and provide meeting support.
- Coordinate briefings and information flow for key stakeholders alerting Directors to potential schedule delays.
- Maintain secretarial administrative and financial systems in compliance with council policies.
- Assist with project work and ad hoc tasks as directed.
- Support the Borough Emergency Control Centre with logicist activities as needed.
- Adapt to legislative and regulatory changes maintaining service levels.
- Handle office communications and visitors efficiently and courteously.
- Interact professionally with clients service users and stakeholders directing queries appropriately.
- Ensure compliance with GDPR policies in all data processing activities.
- Provide full cover for the Senior Executive Support Officer during absences.
General Terms
- Engage in personal and professional development to meet job demands and participate in relevant training and development activities.
- Adhere to the Council s policies procedures and Code of Conduct ensuring compliance with equal opportunities and diversity policies.
- Exemplify the Council s TOWER values through consistent behaviour.
- Undertake additional duties as required commensurate with the posts grade.
Special Terms and Considerations
- Be prepared to work from multiple locations and during evenings and weekends with appropriate notice.
Essential Qualifications/Knowledge: GCSEs A*- C (9-4) or equivalent in English and Maths. Willingness to undertake relevant learning and development. Desirable Qualifications/Knowledge: NVQ Level 2 or 3. Customer care qualification/training. Basic knowledge of relevant legislation, policies, and procedures. Essential Experience: Proficiency in Microsoft Software Packages (Word, Excel, Outlook). Experience in providing information and signposting customers professionally across various communication methods. Proven track record of delivering effective business support services. Administrative experience with a solid understanding of office procedures. Ability to prioritise workload to meet deadlines. Experience in maintaining documents, records, and data. Desirable Experience: Experience in process improvements. Essential Skills: Ability to resolve customer issues and keep them informed. Competence in processing basic service requests. Strong customer care skills and initiative in handling inquiries. Effective communication skills for providing information and addressing customer needs. Numeracy skills for calculations and data accuracy. Literacy skills for handling correspondence and documents. Decision-making skills based on criteria evaluation. Teamwork skills to collaborate effectively with colleagues. Time management skills to prioritise tasks and meet deadlines. High level of accuracy and attention to detail.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
