Operations Manager
Operations Manager
Posted on :
13-09-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities include:
- Develop and manage the operations for QIMA CU for all schemes.
- Formulating overall strategy managing people and establishing policies to ensure efficiency and precision of Operational team activities and responses in accordance with the Procedures Policies and Work Instructions.
- To provide guidance and support the QA team in addressing audit findings identified by Government / accreditation bodies / Internal Audits.
- Direct investigations to resolve client complaints or non-conformities related to Operations if any where necessary.
- Represent the Organization in client meetings.
- Provide feedback and suggestions during procedural/scheme or other QA document reviews in Operational/ functional aspects as and when required by QA.
- Establish and Monitor KPIs for the operations team - daily / monthly.
- Collaborate with Sales to Accelerate the Revenue Growth.
- Enhance our Margin Performance via improved processes policies and practices to achieve targeted results.
- Ensure TQA customer promise is delivered each time.
- Monitor and supervision of operation staff to issue files & respond to client with zero errors within the set TAT.
- Conduct regular (Weekly/Monthly) monitoring of all schemes orders completed to check the compliance.
- Follow up with the sales for Inactive / Lost clients: Chase to win the business back.
- Identify and initiate training sessions to build capacity & enhance employee competencies.
- Identify the staffing requirements discuss with top management for support and recruitments.
- Conduct Team meetings biweekly / monthly.
- Performance management and motivation through appreciation.
- Communicate effectively and regularly with co-workers of all updates and changes.
- Listening to staff and their problems and suggestions if any.
- Maintain a positive and respectful attitude Leading by example
- Preparing report about Schemes weekly and monthly performance.
- Provide feedback on how the entire operation functions to the management on a regular basis.
- General customer service includes responding to technical inquiries.
- Ensure all operations comply with ISO/IEC 17065 and scheme requirements.
- Monitor workload distribution resource utilization and service turnaround times.
- Any other activities as deemed necessary and advised by Top Management.
Qualifications :
Minimum Requirements:
In order to succeed in this role you have:
- 68 years of relevant experience in quality assurance product compliance or a similar technical field
- Proven experience in team leadership coordination or managing cross-functional operational teams.
- Strong understanding of certification processes
- Familiarity with regulatory compliance and technical documentation
- Excellent organizational skills with the ability to manage records and operational tasks
- Excellent communication and interpersonal skills with client-facing experience.
- Proficiency in using systems/tools to maintain records and manage workflow
- Demonstrated ability to create monitor and act on KPIs for operational performance.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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