Procurement Operations Specialist
Procurement Operations Specialist
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Job Description
The Procurement Operations Specialist will support the day-to-day procurement activities across all business units with a strong emphasis on indirect spend categories. This role is critical to ensuring a streamlined source-to-pay (S2P) process compliance with procurement policies supplier onboarding PO management and operational excellence. You will work closely with cross-functional stakeholders including strategic sourcing finance IT legal and internal business partners to execute purchasing requests maintain procurement data integrity and support continuous improvement initiatives.
Key Responsibilities:
Procure-to-Pay (P2P) Execution
Process purchasing requests and convert them into Purchase Orders (POs) accurately and promptly.
Ensure compliance with procurement policies approval hierarchies and budget validations.
Manage PO lifecycle including changes closures and confirmations.
Operational Procurement Support
Support sourcing and procurement activities for all indirect categories such as IT marketing professional services facilities and HR services.
Collaborate with internal stakeholders to clarify requirements and ensure smooth ordering processes.
Provide guidance on procurement processes and systems to end users.
Supplier Management & Enablement
Assist with new supplier onboarding including due diligence documentation and system set-up.
Maintain accurate supplier records and support vendor master data management.
Serve as a liaison between stakeholders and suppliers to resolve operational issues (invoices delivery system-related queries).
Process Improvement & Compliance
Identify opportunities to streamline procurement workflows and reduce cycle times.
Support automation initiatives and tool implementations (e.g. NetSuite Graphite Coupa).
Ensure adherence to ethical sourcing practices internal controls legal and external (SOX SEC reporting) obligations.
Data Management & Reporting
Maintain accurate procurement data including spend analytics compliance metrics and PO tracking.
Generate reports and dashboards to monitor procurement KPIs and drive insights for optimization.
Support audit and compliance requirements with appropriate documentation and process records.
Qualifications :
Bachelors degree in Supply Chain Management Business Administration or a related field.
5 years of experience in strategic sourcing procurement or supply chain management or a related field.
Proven track record of developing and executing successful sourcing strategies that have resulted in cost savings and value creation.
Strong negotiation contract management and supplier relationship management skills.
Excellent analytical problem-solving and decision-making abilities.
Proficiency in sourcing software ERP systems and data analysis tools.
Excellent communication interpersonal and presentation skills.
Ability to work independently and collaboratively in a fast-paced dynamic environment.
Strong ethical standards and commitment to integrity.
Preferred Qualifications:
Experience supporting global business units or shared service centers.
Familiarity with spend analytics and reporting tools.
Exposure to supplier due diligence risk mitigation and compliance requirements.
Prior experience in technology SaaS or high-growth environments.
Key Competencies:
Customer-focused mindset with a drive for operational efficiency.
Analytical thinking and problem-solving ability.
Agility to thrive in a dynamic fast-paced environment.
High ethical standards and strong integrity.
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
