Our client a well-established company based in Centurion is seeking a professional and well-presented Receptionist to join their team. The ideal candidate will have a Matric or equivalent qualification (essential) with a qualification in Reception or Office Administration being advantageous. A minimum of 12 years relevant experience is required. The role calls for someone who is confident in interacting with people maintaining composure and managing tasks efficiently. Strong interpersonal skills a positive attitude and the ability to follow procedures while upholding professional standards are key to success in this role.
A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : Reception / Administration BASIC SALARY : Market related START DATE : A.S.A.P / Immediate
REQUIREMENTS:
Matric or equivalent (essential)
Qualification in Reception or Office Administration (desirable)
12 years of relevant experience (essential)
Proficiency in Microsoft Office
Excellent people skills with a professional and friendly approach
Remains calm and composed under pressure
Strong task management and organisational abilities
Builds positive relationships with clients and colleagues
Positive solution-focused mindset
Maintains high standards of professionalism
Follows procedures and company guidelines accurately
DUTIES:
Internal Process:
Welcome visitors in a professional and friendly manner to ensure an excellent client experience.
Determine the reason for the visit and either accompany them to the relevant location or notify the appropriate person.
Follow security protocols for visitors capture their details and issue security tags when required.
Answer calls in a professional and friendly manner to maintain a high standard of client service.
Accurately route client complaints and queries to the appropriate department.
Maintain files in an orderly manner ensuring they are accessible to relevant stakeholders.
Collate compile and distribute documents to relevant stakeholders within defined standards and timeframes.
Escalate faults or housekeeping issues to the appropriate stakeholders or service providers.
Ensure compliance with company policies procedures and guidelines.
Client:
Provide authoritative advice and expertise to clients and stakeholders.
Build and maintain strong relationships with internal and external stakeholders.
Deliver on service level agreements to manage and meet client expectations
Make recommendations to improve client service and promote fair treatment of clients.
People:
Contribute to a culture that builds rewarding relationships encourages feedback and delivers exceptional client service.
Develop and maintain collaborative relationships with peers and stakeholders.
Actively participate in and support change initiatives.
Continuously enhance personal expertise in professional industry and legislative knowledge
Contribute to innovation by developing sharing and implementing new ideas.
Take ownership of personal career development.
Finance:
Contribute to the financial planning process within your area of responsibility.
Identify opportunities to enhance cost-effectiveness and improve operational efficiency.
Manage financial and company resources responsibly.
Provide input into risk identification processes and share recommendations in the appropriate forums.
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