CRM

Our client a respected name in the automotive retail industry is seeking an experienced and dynamic Customer Relations Manager (CRM) to lead the after-sales and service team at their dealership in Johannesburg.

This is an excellent opportunity for a high-performing individual with leadership experience in the automotive sector who is driven by customer satisfaction team management and business growth.

Location: Johannesburg

Salary: R20000 R28000 Basic Commission & Incentives

Benefits: Medical Aid Provident Fund

Minimum Requirements:

• Proven experience in the automotive industry preferably in after-sales or service operations
• Strong leadership skills with the ability to manage and mentor a team of Service Advisors
• Experience with customer bookings service delivery and client retention strategies
• Ability to upsell service plans extended warranties and value-added products
• Skilled in handling customer complaints queries and escalations professionally
• Understanding of dealership operations and interdepartmental coordination (Sales Parts Service)
• Excellent communication and interpersonal skills; brand-focused mindset
• Ability to delegate tasks effectively and manage service workflows
• Strong analytical and reporting skills; experience monitoring KPIs and driving improvements

Key Responsibilities:

• Lead mentor and manage a team of Service Advisors

• Drive and optimise customer bookings service excellence and client retention

• Coordinate processes and communication between Service Parts and Sales departments

• Upsell service plans extended warranties and value-added products

• Manage customer complaints follow-ups and escalations to resolution

• Maintain brand standards and act as a Brand Ambassador

• Ensure efficient workflow and task delegation across the service team

• Monitor key service metrics and implement continuous improvements

Ideal Candidate Profile: ONLY AUTOMOTIVE EXPERIENCED CANDIDATES WILL BE CONTACTED

Minimum 5 years experience in a same role as CRM in the motor industry

• Strong interpersonal leadership and conflict-resolution skills

• Proven success in upselling products and managing service targets

• Ability to manage and streamline multi-department processes

• Tech-savvy with working knowledge of DMS and booking systems

• Professional customer-focused and results-driven

Whats On Offer:

• Basic Salary: R20000- R28000

• Attractive commission and performance incentives

• Medical aid and provident fund contributions

• Work with a reputable brand in the automotive space

• Opportunities for career growth and recognition