Transformation Lead, Product Excellence

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

About the Role and the Team

At eBay we believe great products dont just happentheyre built with passion collaboration and a drive to make things better. Thats where the Program and Product Transformation teamcomes in. Our mission is to improve how we build and launch products that Buyers and Sellers around the world love. We are dedicated to optimizing every stage of the product development lifecycle (PDLC)streamlining processes accelerating delivery and empowering cross-functional teams to focus on outcomes and magical customer experiences.

Today different teams across eBay operate with their own versions of the PDLC. We are now unifying these approaches into a single consistent frameworkone that will enable alignment predictability and excellence at scale.

The Transformation & Change Leaderwill play a pivotal role in this evolution. Bringing expertise in organizational change and large-scale enablement this leader will ensure the new PDLC is adopted understood and embedded across our global organization. You will help product managers and cross-functional teams stay focused on strategy and outcomes by creating the conditions for consistent high-performing product practices.

This is not about defining product strategy directlyits about ensuring teams have the frameworks support and capabilities to deliver strategy effectively.

What You Will Accomplish

Change Leadership & Adoption

• Lead the adoption of a unified PDLC across product engineering design and partner teams.

• Develop engagement communication and reinforcement strategies to build alignment and sustain momentum.

• Use facilitation coaching and storytelling to activate change and create buy-in across the organization.

Enablement & Capability Building

• Create scalable enablement approaches that equip teams with the knowledge and confidence to apply the new PDLC.

• Develop resources playbooks and communities of practice that embed PDLC practices into daily workflows.

• Design reinforcement mechanisms that ensure long-term behavior change and continuous improvement.

Product Operating Model & Excellence

• Establish a consistent operating model for product managementdefining rituals cadences and standards that improve quality and predictability of delivery.

• Drive clarity and alignment around product team charters roles and responsibilities.

• Create reusable frameworks for roadmapping prioritization OKRs and outcome tracking to increase product team effectiveness.

• Define and embed product health metrics to assess maturity performance and impact.

• Lead retrospectives and operational reviews that result in continuous improvement across teams.

Cross-Functional Alignment

• Partner with Engineering and Design leaders to ensure smooth frictionless ways of working.

• Ensure transparency into how product work connects to business outcomes and value creation.

• Build a culture of accountability and excellence enabling product teams to operate at scale without compromising quality or speed.

What Youll Bring

• Proven experience leading large-scale organizational change and capability-building initiatives.

• 10 years of product management product operations or program leadership experience along with large scale learning programs with impact at the org level.

• Deep understanding of product development workflows PDLC and cross-functional challenges across discovery planning and delivery.

• Strong familiarity with planning frameworks (RICE MoSCoW opportunity solution trees) and product management tools (Jira Productboard Confluence Figma dashboards).

• Exceptional facilitation communication and stakeholder management skills with the ability to influence without authority.

• Analytical and systems thinkerable to diagnose problems measure adoption and architect scalable solutions.

• Experience working in complex cross-functional environments with global scale.

• Comfortable navigating ambiguity and building clarity in evolving organizations.

Success in this Role Looks Like

• A unified PDLCthat is consistently applied across eBay replacing fragmented approaches.

• Product managers and cross-functional partners feel supported enabled and confidentin applying the new practices.

• Clear leadership alignment and visible sponsorship driving adoption and cultural change.

• A high-performing product operating model where clarity prioritization and execution excellenceare the norm.

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired employees will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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