Client Onboarding and Regulatory Services Director

Were seeking someone to join our team as a Client Onboarding and Regulatory Services Director in ISG Product Operations (ISGPO).

ISGPO is a world-class global team of dedicated professionals performing myriad functions all with a common purpose: to manage Morgan Stanleys Client Onboarding & Regulatory Services operational processes and deliver value to our clients in a controlled and efficient way. Client Onboarding and Regulatory Services (CORS) is a global group with offices in New York Baltimore London Tokyo Budapest Hong Kong and Bangalore. The group operates within ISGPO and partners closely with the Legal and Compliance Division and Risk Management to assist the Firm in complying with regulatory obligations that involve client data and documentation requirements pursuant to the Firms global AML- KYC policy requirements related to Customer Identification Program (CIP) and other non-AML-KYC regulatory requirements. It facilitates CIP when new clients are on-boarded and during ongoing periodic KYC reviews. At all times we are focused on delivering quality service to clients both internal and external.

In the Operations division we partner with business units across the Firm to support financial transactions devise and implement effective controls and develop client relationships driving strategic automation solutions by embracing a transformation mindset and challenging the status quo.

This is an Director position within Core Services which is responsible for performing and managing product-agnostic and centralized operational services across several businesses and products.

Since 1935 Morgan Stanley is known as a global leader in financial services always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What will you be doing

• Work with the Global Risk Managers to perform risk reviews to improve the control environment via multiple work streams and initiatives.
• Design & implement approach for strategic initiatives and Lead and contribute to coordinating global risk and project agenda
• Manage short and long term strategic and tactical projects in an effort to reduce Risk
• Assist line manager in streamlining procedures by tracking manual processes and implementing guidance best practices or policies for newly implemented procedures providing a risk & control opinion
• Coordinate the annual RCSA (risk and control self-assessment) capture updates from the line teams review and analyse the control assessment and work with teams to implement remediation actions.
• Assist in internal and external audits to discuss potential findings contribute to finalizing audit report as needed
• Provide assistance to line teams and supervise migration of procedures to strategic locations highlighting potential risks and working with line to find and implement solutions
• Analyse incidents to determine root cause control break downs impact and preventative actions are properly captured. Propose improvements to the processes and provide guidance to line teams on the incident management process
• Responsible for creation/contribution to the monthly risk pack for CORS and other metrics relevant to management in order to provide transparency to stakeholders
• Monitor exception remediation plans (e.g. Segregation of Duty RECAP action plans etc.)
• Provide pointed risk & projects training
• Address ad-hoc risk & projects related questions/inquiries from the line
• Participate and contribute to regional initiatives driven by ORRC and cascade the same within the global risk team as well amongst the stakeholders
• Contribute to Senior management risk reporting production including analysis trending exception management and commentary
• Pre-Policy & Procedure review and disclosure of exclusions
• EUC inventory and action planning and Entitlements management (e.g. Segregation of Duties review & remediation of issues)
• Risk & Control Self-Assessment (RCSA) Program

What youll bring in the role:

• Strong risk management and control mind-set.
• Ability to evaluate and identify areas of risk across the organization. Identify and implement best practices and in some cases help shape the risk and project agenda.
• Ability to be flexible. The scope of the role is limited only by the capacity of the incumbent to add value across the wide scope of CORS.
• Ability to multi-task prioritize and be flexible to changing priorities and demonstrate good organizational skills.
• Ability to communicate effectively and confidently across all levels. Ability to confidently face off to senior management across divisions
• Good interpersonal skills to build cross-divisional relationships; gain support and respect from key stakeholders (Business Unit Operations Global Financial Crimes Legal & Compliance)
• Good project management skills and the ability to represent information in graphical forms that enhance decision-making and communications
• Ability to deliver on plans complete next steps and resolve issues in a timely manner
• Proficiency in Excel / Word and PowerPoint.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first doing the right thing leading with exceptional ideas committing to diversity and inclusion and giving back - arent just beliefs they guide the decisions we make every day to do whats best for our clients communities and more than 80000 employees in 1200 offices across 42 countries. At Morgan Stanley youll find an opportunity to work alongside the best and the brightest in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey offering some of the most attractive and comprehensive employee benefits and perks in the industry. Theres also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe please copy and paste into your browser.

Certified Persons Regulatory Requirements:
If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible work statement
Interested in flexible working opportunities Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds talents perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting developing and advancing individuals based on their skills and talents.