Admissions Processor

Duties/Responsibilities

• Application & Data Management:
  • Process daily prospective student applications accurately entering data into the universitys student information system (SIS) and CRM.
  • Scan and index admissions documents using the imaging system including downloading and indexing electronic transcripts test scores and other application materials.
  • Maintain and update student records ensuring data integrity within admissions systems (CRM SIS).
  • Generate reports for counselors and leadership to monitor application status and data accuracy.
  • Assist with system maintenance including application cycle preparation query and report updates and managing new user and security access.
• Admissions Decisioning:
  • Evaluate applications and apply established university criteria to determine and administer admissions decisions.
  • Perform Required High School Curriculum (RHSC) evaluations and calculate High School GPAs for incoming students.
• Applicant Communication & Support:
  • Communicate proactively with applicants by email phone social media and in-person from initial prospect stage through enrollment.
  • Assure all prospective students receive a customer-oriented service when they call or visit the office.
  • Conduct counseling and communication with students regarding outstanding enrollment documentation.
  • Collaborate with admissions counselors to expedite the admissions process addressing incomplete applications and facilitating progression to admitted status.
  • Enter prospective student information into communication databases to ensure timely outreach.
  • Assist with the setup and maintenance of admissions portals and other technology used in the admissions process.
• Strategic & Operational Contributions:
  • Adhere strictly to university application guidelines and operational procedures.
  • Maintain a thorough understanding of campus offerings admission criteria and established processes for student entry into Bethune-Cookman University.
  • Assist in the strategic growth and maintenance of the CRM including creating and maintaining documentation outlining system use and best practices for training new employees.
  • Serve as a resource and point of contact for admission information for campus colleagues in financial aid registration and records student accounts advising and other departments throughout the enrollment process.
  • Provide support and coordination for the units annual strategic plans goals and enrollment initiatives collaborating with the Director of Admissions and Director of Recruitment.
• General Administrative & Event Support:
  • Provide general administrative support to the admissions team including managing mail and processing documents.
  • Assist with special events periodically throughout the year including selected evenings or weekends.
  • May be involved in training new staff members and student workers providing guidance on admissions processes.
  • Serve on University committees as assigned.
  • Perform other duties as assigned.

• Experience: One (1) or more years of related experience in admissions higher education or a similar data-intensive administrative role.
• Technology Proficiency:
  • Demonstrated expertise with Admission CRM systems (e.g. Jenzabar Element 451 Slate Salesforce) Student Information Systems (SIS) and database management.
  • Proficiency in Microsoft Office Suite (Word Excel Outlook) and Google Suite.
  • Familiarity with project management software data analytics platforms and emerging technologies including AI tools is a plus.
• Data Management & Analytical Skills: Strong analytical skills with a thorough understanding of information systems and a proven ability to maintain data integrity and accuracy.
• Communication & Interpersonal Skills: Excellent written and verbal communication skills with the ability to convey complex information clearly and professionally to diverse audiences including prospective students and families through various channels (email phone social media in-person).
• Organizational & Project Management Skills: Exceptional ability to prioritize tasks manage multiple projects simultaneously and maintain meticulous records in a dynamic fast-paced environment.
• Problem-Solving & Critical Thinking: Proven capacity to identify and resolve technical issues troubleshoot system discrepancies and optimize operational workflows.
• Adaptability & Continuous Improvement: Proactive willingness to learn new systems and technologies embrace change and actively contribute to the ongoing improvement of admissions processes and procedures.

• Bachelors Degree required; however one (1) to two (2) years of direct relevant experience in admissions or higher education operations may be substituted in lieu of the degree requirement.

• Prior experience with Jenzabar student information system or comparable large-scale CRM/SIS (e.g. Slate Salesforce).
• Familiarity with higher education admissions processes and cycles.

• Requires some physical effort i.e. some standing and walking frequent light lifting (5-15 lbs.); and manual dexterity in the operation of office equipment; extensive periods of time at a keyboard; occasional hours outside the normal University schedule; and extensive travel.