Tech Lounge Expert Associate

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

About the role:

As a Tech Lounge Expert you will be part of a customer-focused innovative team delivering onsite technology support and training. The Tech Lounge provides a dedicated walk-up experience across PwC offices offering real-time problem solving coaching and advice on technology. You will be working onsite at a PwC office working closely with colleagues to create an engaging environment where customer satisfaction collaboration and innovation are at the forefront.

What your days will look like:

Provide face-to-face support to resolve hardware and software issues ensuring accurate documentation in ServiceNow.
Deliver one-to-one and group training sessions to help colleagues get the most from their technology.
Promote self-service tools automation and digital guidance to reduce repeat issues and improve efficiency.
Collaborate with PwC teams on new technologies supporting rollouts and contributing to continuous service improvement.

This role is for you if

You are passionate about technology innovation and delivering a great customer experience.
You are motivated to develop your skills and enjoy supporting colleagues.
You have an interest in troubleshooting technology issues (Windows MacOS or iOS) and a willingness to learn.
You are keen to work in an environment that values proactive problem solving continuous improvement and knowledge sharing.
You thrive in a collaborative team environment and are flexible to work across PwC offices.
You are fluent in English and legally authorised to work in the UK.

What youll receive from us:

No matter where you may be in your career or personal life our benefits are designed to add value and support recognising and rewarding you fairly for your contributions.

We offer a range of benefits including empowered flexibility and a working week split between office home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Communication Computer Engineering Computer Program Installation Computer Programming Computer Technical Support Emotional Regulation Empathy Enterprise Architecture Incident Management and Resolution (IMR) Inclusion Information and Communications Technology (ICT) Intellectual Curiosity IT Infrastructure Upgrades IT Operations IT Operations Management IT Project Lifecycle IT Support IT Troubleshooting Object-Oriented Programming (OOP) Optimism Scripting Languages Security Protocol Analysis 6 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date

Required Experience:

Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS - Information Technology (IT)Management LevelAssociateJob Description & SummaryAbout the role:As a Tech Lounge Expert you will be part of a customer-focused innovative team delivering onsite technology support and traini...