Dispatch Team Lead

MTM Transit is Hiring!

The Team Lead Dispatch plays a crucial role in overseeing the efficient daily operations of the dispatch team. Acting as a mentor and subject matter expert the Team Lead Dispatch will guide other team members. This role involves monitoring all daily tasks to ensure their completion and providing basic Workforce coverage when the team is absent. The ideal candidate will demonstrate strong leadership problem-solving and communication skills to cultivate a productive and positive work environment.

This position is located onsite in Tracy CA

Why make the move to MTM Transit:

• Starting pay: $27.00 - $29.00
• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities
• Casual Dress Environment

What youll do:

• Oversee the daily workflow of dispatch operations
• Assign trips and coordinate with third-party providers to ensure operational efficiency
• Serve as the teams Subject Matter Expert both locally and externally
• Act as a mentor to employees and assist with the development of team members
• Act as a back up to the Supervisor Dispatch when needed
• Provide coverage or find suitable replacements for employees who call out
• Perform tasks as directed by the supervisor
• Report employee scorecards to the supervisor
• Serve as the primary liaison for employees relaying information to management
• Assist in achieving business KPIs and strategic goals
• Troubleshoot and resolve technical issues while navigating multiple systems
• Maintain comprehensive knowledge of company protocols products and services
• Support special projects as needed

What youll need:

Experience Education & Certifications:

• High school diploma or G.E.D. equivalent
• 1 year of customer service experience
• Experience in coaching mentoring and fostering a positive workplace environment
• Proficient in Microsoft Office Suite particularly Excel Word and Outlook
• Familiarity with Medicaid and Non-Emergency Medical Transportation (NEMT) programs preferred

Knowledge Skills and Competencies

• Strong leadership and supervisory skills
• Effective mentoring and coaching abilities
• Technologically adept with troubleshooting experience
• Excellent analytical and strategic planning skills

Even better if you have...

• Strong verbal and written communication skills
• Exceptional organizational and time-management skills
• Ability to motivate and drive team productivity
• Ability to maintain confidentiality and work effectively in a fast-paced environment
• Multitasking proficiency with Contact Center systems

Salary Min: $ 27.00

Salary Max: $ 29.00

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills experience and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact MTMs People & Culture.

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