Associate Direction, CRM Optimization

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

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Johnson & Johnson is currently seeking an Associate Director CRM Optimization to join our Customer Engagement & Digital Transformation team located in Titusville NJ.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way.

Learn more at Associate Director CRM Optimization manages all operational aspects of the Professional Education solution across J&J Innovative Medicine. This role will manage the selected supplier to ensure service levels are maintained key processes are optimized and improvements are prioritized. The person in this role will work across the Professional Education leads in various Therapeutic Areas to identify key initiatives to support their portfolios with focus on launches. This role will also partner closely with Healthcare Compliance JJT and Strategy Analytics and Transformation partners to drive improvements and ensure operational effectiveness. This position will report to Director CRM and OmniChannel Optimization.

Main Responsibilities:

• Develop and support CRM solutions to enable customer insights and impactful customer engagement specifically with Demand Generation sales teams

• Partner with team to deliver solutions that enable optimal customer targeting and cross-team collaboration

• Serve as subject-matter expert for management of Key Opinion Leader engagement across various teams (Medical Thought Leader Liaison Field Sales Key Account Mgmt)

• Operational lead in Speaker Program / Professional Education channel under the OminChannel umbrella. Responsible for gathering requirements and implementing/refining capabilities.

• Partner with brand teams and field sales leadership to ensure field sales adoption of Speaker Program platform. Deploy a variety of tactics to drive user satisfaction.

• Manage documents that span therapeutic areas working through copy review and approval processes to ensure compliant and accurate content is delivered.

• Lead solutions to improve data quality for Speaker Program attendance. Propose and execute processes to pull through impact of program attendance and identify channel preferences.

Additional Duties & Responsibilities:

• Partner with CRM Training team and SL&D to support end-user Change Management for identified solutions across this and other CRM/Omni solutions.

• Liaison with partners across Strategy Analytics & Transformation to ensure effective implementation of CRM/Omni capabilities where there is impact to other tools or data/reporting platforms (e.g. Wizard CDP Totality etc.)

• Manage partnership with IT counterparts to ensure timely delivery of system changes with high attention to quality and user experience. Perform and oversee testing to ensure successful launch of capabilities.

• Participate in programs across Professional Education and other CRM Channels

Required Skills & Experience:

• A minimum of a Bachelors degree is required

• A minimum of 7 years of work experience with a minimum of 5 years of pharmaceutical industry experience required

• Experience with CRM Sales Operations and Professional education solutions is required

• Deep knowledge of Professional / Peer-to-Peer Education processes is required

• Experience in managing data and reporting requirements

• Experience gathering requirements from user communities and translating to solutions

• Expertise in designing and delivering training and change management to drive adoption with new solutions

• Ability to learn and apply industry trends/domains and end user needs

• Demonstrated ability to influence in a large and matrixed organization required

• Experience in managing a backlog/release plan assigning priority and executing with high quality and efficiency

• Excellent communication and training skills required

Other Details:

• This position is in Titusville NJ and follows a hybrid schedule of three days in the office and two days remotely per week. Remote work arrangement is possible for this position.

• The position will require minimal domestic travel on an ad hoc basis

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is :

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