Global Compliance Learning Specialist

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary:

The Global Compliance Learning Specialist will support our learning and compliance initiatives by supporting global compliance training programs ensuring Learning Management System (LMS) optimization and designing learning experiences that meet international standards such as ISO 9001 SOC 2 GDPR and other regulatory frameworks. As a member of the Learning & Enablement team you will work closely with internal stakeholders and audit/compliance teams to ensure company-wide regulatory alignment and employee readiness.

Key Responsibilities:

• Assist in managing the Learning Management System (LMS) Workday Learning to deliver compliance training globally.
• Design develop and maintain compliance-related training content including eLearning modules Virtual Instructor-Led Training (VILT) and microlearning.
• Collaborate with internal compliance security and legal teams to align training programs with ISO 9001 SOC 2 GDPR HIPAA and other standards.
• Maintain accurate records of compliance training completions to support audit requirements.
• Assist with monitoring regulatory changes and proactively update learning programs to stay ahead of evolving compliance standards.
• Assist with managing annual compliance learning calendar and track compliance metrics for reporting to leadership and auditors.
• Develop course-based assessments knowledge checks and evaluations to validate learning and ensure regulatory effectiveness.
• Provide technical support for LMS users and troubleshoot compliance learning-related issues.
• Assist in the preparation of documentation for internal and external audits.
• Champion a culture of compliance security awareness and continuous learning across the organization.
• Support design development and administration of learning initiatives other than compliance as required based on evolving business and team needs.

Minimum Requirements:

• 3-5 years of experience in corporate learning roles preferably in tech SaaS or cloud industries.
• Strong LMS experience with Workday Learning required.
• Demonstrated instructional design skills.
• Basic graphic design or video editing capabilities for enhancing learning content.
• Curriculum Development experience required.
• Proficiency in learning content development tools such as Articulate 360 Rise Storyline Captivate or similar.
• Strong project management organization and stakeholder engagement skills.
• Ability to synthesize complex regulations into clear understandable learning materials.
• Exceptional attention to detail documentation and reporting.
• Bachelors degree professional certifications and/or equivalent experience in Instructional Design Adult Learning HR or a related field required.

Desirable Skills:

• Workday Learning Report Writer preferred.
• Experience working within a cloud services or highly regulated environment.
• Familiarity with security awareness programs and cybersecurity training.
• Experience with SCORM/xAPI compliance and LMS reporting standards.

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.