Client Services RepresentativeShift Lead Milwaukee Campus

How youll impact our mission:

The Wisconsin Humane Society (WHS) is hiring a part-time or full-time Client Services Representative/Shift Lead. This position reports to the Client Services and Animal Care department and works onsite at the Milwaukee Campus. The role partners with the Client Services and Animal Care department managers to provide day-to-day support and guidance to the Client Services team. If youre looking for a rewarding career that makes a meaningful difference in the lives of animals and people while working alongside a supportive team apply today!

Key accountabilities:

• Monitor daily workflow while balancing community animal and staff needs.
• Assist in implementing monitoring and maintaining organizationally defined standards of animal care and client services.
• Monitor and adjust daily schedules as needed and communicate schedule changes to the team.
• Monitor staff and volunteer workflow complete daily tasks and provide flexible coverage as needed.
• Ensure the building is accessible and secured according to posted hours of operation.
• Partner with staff clients and volunteers to problem solve and triage challenging or emergent situations.
• Provide staff clients and volunteers with feedback and elevate additional follow-up to department managers.
• Support onboarding training and skill development for staff and volunteers.
• Assist Client Services and Animal Care managers with staff training and meetings.
• Complete all Client Services Representative job accountabilities in addition to responsibilities listed above.

Qualifications:

• Demonstrated alignment with our mission people-centered philosophy and organizational values of compassion respect and kindness; innovation; professionalism; equity; and positive approach
• Availability to work evenings a weekend shift and a rotating holiday
• Ability to navigate emotional aspects of animal welfare work
• Able to successfully meet the physical demands of the job which include stooping kneeling crouching crawling standing walking pulling lifting grasping and repetitive be able to routinely lift and carry up to 50 pounds.
• Prior animal care and client service experience is a plus
• Bilingual applicants are strongly encouraged to apply.

Hiring range: $14.50-$16.00

Benefits for our full-time staff include:

• Paid time off including vacation wellness and holiday time
• Health dental and vision insurance
• 403(b) retirement plan with company match
• Paid family leave
• Group term and voluntary life insurance
• Short-term and long-term disability
• Flexible spending plans
• Health savings account (HSA)
• Supplemental benefits to cover unexpected expenses

Benefits for all staff include:

• 403(b) retirement plan
• Mental health and counseling support: all employees and members of their household have access to our Employee Assistance Program (EAP) with six free counseling sessions per year
• Limited low-cost wellness and veterinary care services for staff members animals
• Discounts on adoption fees training classes youth programs retail and events
• Support for student loans: WHS is a Public Service Loan Forgiveness (PSLF) qualified employer.

Come see why over 280 staff call WHS home! Youll be happy you did!

About us:

TheWisconsin Humane Society(WHS) is the oldest and largest shelter in Wisconsin. It was founded in 1879 and operates shelters in Milwaukee Ozaukee Racine Door Brown and Kenosha Counties as well as a Spay/Neuter Clinic in West Allis. The organization offers adoption services youth programs low-cost veterinary resources retail stores volunteer programs dog training classes and much more. The Milwaukee shelter also houses the states busiest Wildlife Rehabilitation Center. WHS is an independent nonprofit and receives no general government funding and is not part of any national umbrella group.

The Wisconsin Humane Society is an equal opportunity employer.

Application instructions:

Click onApply Nowto beginyour online employment application. We will reach out to you via the e-mail you provided or by phone once we have an update on your application.