Director, Application Services, Global Wires & Payments Technology

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What Youll Be Doing

The Director Application Services is a seasoned professional in leadership and coaching responsible for providing direct application delivery services and production support undertaking new initiatives and base essential support on critical wires payments applications. The payment platform is composed of both vendor software and CIBC-developed components. Globally the payments industry is undergoing a major transformation to ensure that payments are faster more efficient and include structured richer data traveling with each payment. This adds a complex and exciting dimension to the role given the constant state of evolution in the industry. The requirement for this role is to stay connected with and aware of all changes in the payments industry and to strategically evolve the CIBC wire payment platform to be flexible scalable and adaptable enabling innovation and agility to meet evolving business needs.

At CIBC we strive to create an optimal work environment for you to thrive in your role. Details regarding your work arrangement (proportion of on-site and remote work) will be discussed during your interview.

How Youll Succeed

• Delivery and Roadmap: Ensure Regulatory Compliance accountable for full compliance with all regulatory standards related to wire payments both globally and domestically. This includes but is not limited to SWIFT OSFI OFAC Payments Canada and Sarbanes-Oxley (SOX) requirements. Drive Platform Technology Evolution: Responsible for the ongoing evolution and strategic direction of the payment platform technology roadmap. Tightly integrated with key market infrastructures such as the Bank of Canadas Lynx and Hong Kongs CHATS. The underlying infrastructure includes HPE Nonstop RHEL Oracle IBM MQ Redhat OpenShift Kubernetes Docker JBOSS EAP HSM and understanding of networking/firewall concept.

• Relationship Management: Engage with External Partners collaborate with external stakeholders within the global payments ecosystem including organizations such as SWIFT and Payments Canada to ensure effective integration and alignment. Collaborate on Modernization Initiatives work closely with the Enterprise Wires Modernization team adopting a unified one team approach. This partnership is critical to supporting the multi-year multi-million-dollar initiative to modernize the current wires platform.

• Strong Leadership: Be a bold and authentic leader who is passionate about developing and coaching to bring out the best in people. Direct motivate develop and manage performance of the management team and key staff.

Who You Are

• You can demonstrate experience in :At least 10 to12 years experience in the financial services industry and regulatory environments. Exceptional presentation and communication skills with the ability to clearly articulate complex concepts to diverse audiences including executive leadership stakeholders and cross-functional teams; skilled at tailoring messages to suit both technical and non-technical audiences and facilitating impactful discussions and decision-making. Strong proficiency in major technology incident and problem management. Expertise in product and vendor evaluation including knowledge of processes for assessing and selecting products tools services and infrastructure components aligned with organizational business needs and architectural principles. Proven ability in vendor management specifically in maintaining ongoing relationships with vendors providing material IT solutions (both packaged and custom).Planning skills at operational (short-term) tactical (14 years) and strategic (57 years) levels to support the business plan. Demonstrated experience in leading and managing teams and projects. Expertise in contract management for both project and base resources/vendors budget management for both base operations and project funding. Skilled in conflict management with the ability to successfully navigate the organizational landscape and interact purposefully across different levels and lines of business (LOBs).Proficiency in developing business cases including knowledge of approaches tools and techniques for justifying project equipment or staffing expenditures by identifying costs benefits opportunities and threats. Weekend and evening work may be required to accommodate application support and implementation oversight. Must be available on call 24/7 to support any business or technology escalations.

• You have strong knowledge of: high-value payments ecosystem. Its an asset if you have knowledge of Industry Payments Modernization and other regulatory and expertise in Canadian payments community.

• Its an advantage if you have a bachelors degree or equivalent in related field. Have the ability to make judgments regarding the ongoing viability of development phase or strategy based on ability to deliver upon agreed functionality within approved budget and schedule. It is an advantage if you have experience within an Agile environment.

• You embrace and champion change: Youll continuously evolve your thinking and the way you work to deliver your best. You empower and enable your team to make continuous improvement go above and beyond and deliver results.

• Youre driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of a team that enjoys working together to create a shared vision.

• Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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