Center Insights Service Provider SME II

Action Behavior Centers ABC

HQ: Austin TX

Role: Center Insights Service Provider SME (Hybrid)

ABC Story:

Our story began in 2017 in Austin TX. We started with humble roots but big aspirations. From 1 center in North Austin our movement has inspired thousands of clinicians and operators. Today the ABC community is 3000 strong serving thousands of children with ASD. Growth with intentionality: We have a main focus on our core values. Each center is purpose-built and each community of teammates is nurtured.

Job Description:

The Center Insights Service Provider SME will become a foundational member of ABCs growing Center Expansion team. This position will report directly to ABCs Director of Center Expansion. This position may be remote/hybrid but ABC prefers candidates to be based in Austin TX who are willing to work from ABC headquarters 2-3 days per week. This role will be primarily responsible for leading and managing KPIs maintaining daily awareness to drive 100% janitorial and handyman coverage and ensuring 100% vendor compliance is met. The ideal candidate will have at least 2-5 years of project management customer support or operations experience.

What Youll Be Doing:

• Support ABCs center insights departments to lead the development and maintenance of the janitorial and handyman services
• Develop and maintain daily communication and data tracking for OMs and executive leadership
• Provide weekly updates of reports to different functional groups and help track KPIs and progress of initiatives
• Assist in the development and implementation of best practices and procedures;
• Attend team meetings phone conferences and training as needed or required;
• Other duties and responsibilities as assigned.

What Youll Bring With You:

• Associates degree or Bachelors degree and related work experience.
• 2-5 years of project management operations or customer service experience
• Excellent computer skills and proficiency in MS Word Excel PowerPoint Outlook/Google Mail and other related software required.
• Excellent written verbal and interpersonal communication skills.
• Professionalism and courtesy in all interactions in person and by telephone.
• Time management skills and ability to work independently handle multiple priorities with shifting time frames and meet tight deadlines; willing to learn with a high degree of initiative urgency and follow-through.
• Attention to detail and organizational skills.
• Self-starter who can think critically and excel in a fast-paced and challenging work environment.
• Ability to initiate efforts and work independently within the scope of responsibilities and with minimal supervision.
• Excellent writing skills; ability to write clearly concisely and persuasively.
• Some travel required (less than 10%).
• Traits of success in this position include (but are not limited to) a commitment to ABCs core values; including ABCs unofficial core value of GSD (Gets Stuff Done) with the ability to demonstrate the core values positively and proactively to co-workers management and/or vendors in everyday performance and interactions.

Benefits & Perks

• Learning is one of our core values! Its instilled in our culture through our Learning in Action series Badge Up program and annual leadership summit.
• Medical Dental and Vision
• Student Loan Repayment
• Maternity/Paternity Award of up to $3000
• FSA for childcare
• Short Term Disability options
• Calm App/NURX/Door Dash subscriptions
• Team Happy Hours and Retreats!
• 401K Retirement Plans with company matching
• Personalized Career Progression plans with readiness to the next role
• Up to 22 paid days off per year
• Tuition discounts through our university partnerships