Customer Support Specialist
Customer Support Specialist
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Job Description
At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.
This Position reports to:
Sales ManagerYour role and responsibilities
In this role you will have the opportunity to support the Sales organization and its customers through bid coordination and small project proposals. Each day you will be working with our sales team and distributor partners to meet our project quotation deadlines and assisting with order entry.
The work model for the role is: hybrid (#Li-Hybrid) in Dallas TX.
This role is contributing to the Commercial and Water Electrification Markets in the Dallas CIOR District.
You will be mainly accountable for:
- Coordinating project bid schedules with the ABB sales team and distributor partners
- Building professional project bid quotations for small and medium projects
- Performing analytics and utilizing various metric driven tools to provide project success rates
- Delivering product/solution/service-related training; and supporting the managers in preparing and validating the technical articles to publish.
- Customer visits will be required from time to time to build relationship
Qualifications for the role:
- High school education with 3 years of experience in the electrical industry or a bachelors degree
- Experience in switchgear sales or project coordination preferred
- Knowledge in commercial or water market spaces preferred
- You are detail oriented and have an ability to balance multiple deadlines at once
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
ABB Smart Buildings enables optimization of energy efficiency safety security and comfort for any building type through new installations or retrofit solutions. The Division offers integrated digital technologies to control HVAC lighting shutters and security in addition to energy distribution solutions including DIN rail products enclosures and emergency lighting through to industrial plugs and sockets and conventional wiring accessories accommodating for single family homes multiple dwellings commercial buildings infrastructure and industrial applications. The Divisions highly innovative technologies and digital solutions serve rising global demand among real estate developers owners and investors for smart building technologies that optimize energy distribution and building automation. The scalable solutions aim to deliver significant sustainable and financial benefits meeting social and environmental demands while being able to address even the most complex of customers carbon reduction strategies.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
excludes ABB E-mobility Athens union Puerto Rico
Go to and click on Candidate/Guest to learn more
Health Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D 100% employee paid up to maximums
- Short Term Disability up to 26 weeks Company paid
- Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.
- Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance
- Parental Leave up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption
- Employee discount program
Retirement
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
Required Experience:
IC
Employment Type
Full-Time
