Service Manager
Service Manager
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$ 130 - 150
1 Vacancy
Job Description
Service Manager
Location: Onsite Minneapolis MN
In 2023 TechGen and Aligned Technology Solutionstwo award-winning Managed IT Service Providersjoined forces to become Teal a premier IT services company. With a legacy dating back to 2000 Teal empowers small to mid-sized organizations to strategically leverage technology through world-class concierge support robust cybersecurity and deep compliance expertise.
Were proud of our people-first culture where creativity is encouraged passions are pursued and professional growth is prioritized. We are committed to fostering a workplace that values diversity equity and inclusionwhere everyone is respected and has equal access to opportunity.
About the Role
Teal is seeking an experienced forward-thinking Service Manager to lead and evolve our end-to-end service delivery function. Reporting to the Vice President of Service this in-office role in Minneapolis MN is pivotal in shaping the client experience through expert leadership in technical support service operations project services cybersecurity and continuous improvement.
What Youll Do
- Lead mentor and scale high-performing service teams to deliver a best-in-class client experience.
- Drive performance metrics (SLAs CSAT NPS) to ensure operational excellence.
- Serve as a key escalation point for critical service incidents and client-impacting issues.
- Collaborate cross-functionally with IT engineering cybersecurity customer success finance and vendors.
- Use analytics to anticipate service needs and implement proactive improvements.
- Standardize and improve service management processes and tools.
- Ensure alignment between service delivery and organizational goals.
- Champion a culture of accountability innovation and continuous improvement.
What You Bring
- Bachelors degree in Computer Science Information Technology or a related field.
- Proven success managing technical service teams in an MSP or IT services environment.
- Deep understanding of ITIL and service management best practices.
- Excellent communication and leadership skills with a track record of driving results.
- Experience managing across Windows Mac and mobile platforms.
- Certifications in IT service management are a plus but not required.
At Teal we believe in doing things differently. If youre passionate about leading teams elevating client experiences and making a real impact through technology we want to hear from you.
Teal is an Equal Opportunity Employer.
Required Experience:
Manager
Employment Type
Full-Time
