FL (Orlando, Tampa, Kissimmee) Omnichannel Healthcare Support Specialist II

Role Details

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact.

Join us at Crescendo and lets build the future of customer experience together.

The Role

Be part of the team raising the bar for healthcare support in the U.S. As anOmnichannel Healthcare Support Specialist II youll be the trusted guide for patients providers and partnershelping them navigate everything from billing and payments to insurance verification account access payouts and credentialing. Youll provide support across email chat and phone turning complex issues into clear reliable solutions. Every interaction is a chance to build trust deliver real impact and show what customer experience looks like when people and expertise lead the way.

What Youll Actually Do

• Healthcare Benefits Mastery: Navigate complex insurance verification billing disputes and benefit explanations with precision and empathy
• Account Management Excellence: Handle credentialing inquiries contract questions and account access issues that other support teams fumble
• Multi-Channel Support: Master phone chat and email interactionsbecause real support happens wherever customers need it
• Problem Resolution: Troubleshoot platform issues and facilitate critical communication between patients and providers
• Compliance Leadership: Maintain strict HIPAA standards while delivering exceptional service (because cutting corners isnt an option)
• Process Innovation: Surface friction points and propose solutions that actually improve the customer experience

What We Expect From You

• Location: U.S.-based only tied to your designated state
• Healthcare/Insurance: Benefits billing and verification experience
• BPO or call center experience: Prior experience gives you a strong advantage
• HIPAA compliance: One strike policy on protected health information mishandling
• Tech-Savvy: Multi-system proficiency troubleshooting fast learner
• High-Volume Support: Handle heavy queues with empathy and professionalism
• Conflict Resolution: Own tough cases and see them through
• Communication: Active listening plus clear trusted written and verbal delivery

Heres Whats On the Table

• Take on challenges that actually move the needle in an industry ready for change.
• Earn fair pay while gaining valuable experience and opportunities to grow your career.
• Enjoy remote work with the focus and flexibility to do your best work.
• Grow in an environment that rewards ambition and sharp execution.
• Thrive in a team environment where collaboration is the foundation of your success.

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.