Service Designer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Faculty
At Faculty we transform organisational performance through safe impactful and human-centric AI.
With more than a decade of experience we provide over 350 global customers with software bespoke AI consultancy and Fellows from our award winning Fellowship programme.
Our expert team brings together leaders from across government academia and global tech giants to solve the biggest challenges in applied AI.
Should you join us youll have the chance to work with and learn from some of the brilliant minds who are bringing Frontier AI to the frontlines of the world.
About the team
Our Government and Public Services business unit is committed to leveraging AI for the benefit of individual citizens and the public good.
From our work informing strategic government decisions to optimising our NHS through to protecting children from harmful online content - we know that AI offers opportunities to drive improvements at every level of Government and we are proud to lead on some of the most impactful work happening in the sector.
Because of the nature of the work we do with our Government clients you may need to be eligible for UK Security Clearance (SC) and willing to work on site with these customers from time to time.
About the role:
Were looking for a highly autonomous and experienced mid-weight Service Designer to join our team specifically for our Government and Public Sector projects. You will be responsible for leading design from discovery to deployment and be a thought leader in user research and product strategy. We need someone with government experience who can navigate complex projects and operate with limited direct support.
What youll be doing:
Conducting user research during the discovery phase of projects.
Creating user journey blueprints to explore and describe the service or operational environment.
Building and testing prototypes which can be digital or non-digital (e.g. policy ideas or processes).
Working closely with clients and colleagues in multi-functional teams.
Guiding and training others in the organisation on service design methods and practices.
Championing user centred-design on projects and with the broader faculty team.
What were looking for:
You have proven experience working as a Service Designer in a Government context or on public service design challenges.
You can work autonomously and hold your own in a fast-paced client-facing environment.
You possess a strong mix of strategic and analytical skills.
You have experience working deeply with technology within multifunctional teams that have deployed products or services with experience of or a passion for AI being an added advantage.
You are willing to mentor and teach others service designer best practice to enhance our wider capability in this space
The Interview Process
Talent Team Screen (30 minutes)
Portfolio Review (60 minutes)
Case Study Interview (60 minutes)
Meet the team (30 minutes)
What we can offer you:
The Faculty team is diverse and distinctive and we all come from different personal professional and organisational backgrounds. We all have one thing in common: we are driven by a deep intellectual curiosity that powers us forward each day.
Faculty is the professional challenge of a lifetime. Youll be surrounded by an impressive group of brilliant minds working to achieve our collective goals.
Our consultants product developers business development specialists operations professionals and more all bring something unique to Faculty and youll learn something new from everyone you meet.
Key Skills
- Debugging
- Computer Networking
- ConnectWise
- PKI
- PowerShell
- Windows
- C#
- Automotive Diagnostics
- Medical Imaging
- Azure
- Technical Support
- Troubleshooting
About Company
We help our customers implement AI transformation with bespoke consultancy and Frontier, the AI operating system for intelligent decisions.
