CX Program Manager
CX Program Manager
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Job Description
Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.
This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.
SHOULD YOU ACCEPT THIS CHALLENGE...
Pure Storage is seeking a CX Program Manager to manage key operational activities that help us manage the CX Business. You will use your experience to give input in creating methodologies and best practices and act as a change agent to build a culture of continuous improvement.
In this role you will
- Manage the CX Rewards program to ensure timely reward payouts and governance adherence
- Manage content creation and execution of the Customer Experience All Hands quarterly meetings
- Follow up with customers on NPS feedback
- Manage Customer Experience communications strategy and governance
- Manage the customer onboarding program
- Assist withthe evolution of process maps and the overall Business Excellence Program
- Manage our CX Intranet landing page and content
- Participate in the employee Pulse feedback assisting with the trend analysis and development of improvement plans
WHAT YOULL NEED TO BRING TO THIS ROLE...
- 2 years of experience required
- Background in Project Management in particular with aligning multiple groups around a single objective
- Strong organizational project management analysis and communication skills
- Bachelors Degree or equivalent work experience
- Collaborative self-starter
- Ability to prioritize competing tasks and deadlines without loss of efficiency
- Maintaining project/program reporting materials via an online document repository such as Google Docs
- Experience in a Customer Satisfaction focused environment
We are primarily an in-office environment and therefore you will be expected to work from the Lehi or Raleigh office in compliance with Pures policies unless you are on PTO or work travel or other approved leave.
#LI-ONSITE
Salary ranges are determined based on role level and location. For positions open to candidates in multiple geographical locations the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
The annual base salary range is:
$79000 - $119000 USD
WHAT YOU CAN EXPECT FROM US:
- Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
- Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
- Pure Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
JOIN US AND BRING YOUR BEST.
BRING YOUR BOLD.
BRING YOUR FLASH.
Required Experience:
Manager
Employment Type
Full Time
