Warranty Consultant

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar youre joining a global team who care not just about the work we do but also about each other. We are the makers problem solvers and future work builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

OurProduct Support and Logistics Division (PSLD)is one of the most innovative divisions within PSLD as within all of Caterpillar our priority is ourcustomers and helping them build a better world. We touch nearly everyelement of the services value stream. PSLD is responsible for Aftermarket Parts DistributionofCat Parts Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities technology and operational excellence.

As a Warranty Consultant (Coverage Process) you will manage the creation and system implementation of warranty coverage and business rules in accordance with the warranty policy. This is accomplished by collaborating with an internal Warranty team product groups industry & aftermarket teams and Cat Insurance on the implementation and maintenance of warranty policy and assurance programs.

Additional Information:

• Location: Peoria IL (United States)
• Required Travel: Less than 10% (Domestic)
• Relocation Assistance Offered: None.
• US Work Sponsorship Offered: None.

What You Will Do:

Facilitating the creation/maintenance of warranty policy (terms & conditions) for Caterpillar products

Collaborating with enterprise business partners on projects that require integration with warranty processes

Analyzing and interpreting warranty data and making recommendations to support business decisions

Reviewing documentation verifying accuracy and resolving discrepancies

Data table maintenance ensuring proper setup for warranty

Supporting warranty training for dealers and internal teams

Conducting auditing of warranty claims

Answering warranty-related questions from dealers and internal partners

Responsible the serial number registration for special term policies.

Responsible for supporting the warranty help desk by researching and providing resolution to dealer inquiries.

What You Have (Basic Requirements):
Education Requirement: A bachelors degree or equivalent experience (5 years of relevant work experience)

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools techniques and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion goal or judgment.

What Will Set You Apart (Top Candidates Will Have):

Excellent skills in project management collaboration change management attention to detail and data analytics/interpretation

Experience working with Caterpillar dealers product groups or industry teams ideally in product support

Knowledge of Caterpillar warranty policies and processes

Knowledge of Caterpillar service and engineering systems (SIS SIMS SCAS TMI RWA etc)

What You Will Get:

Youll have the opportunity to work closely with dealers and multiple teams across Caterpillar (Product Groups Industry & Aftermarket teams Global Quality Cat Insurance Services Corporate Accounting and more) to participate in warranty-related projects supporting business needs.

Through it allweareone team creating and delivering world-class components and solutions superior to the more about theCaterpillarExperience.

About Caterpillar:

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

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Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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