Transportation Coordinator

Humboldt Senior Resource Center is looking for a full-time Transportation Coordinator to support the transportation services for our Adult Day Health Services and Redwood Coast PACE program. The schedule for this position is Monday through Friday 9 am to 5:30 pm.

JOB SUMMARY: The Transportation Coordinator is responsible for assisting the Transportation Supervisor with day-to-day department operations administrative tasks and reporting. The Transportation Coordinator is also responsible for Redwood Coast PACE Medication delivery.

ESSENTIAL DUTIES AND RESONSIBILITIES:

1. Answers screens and transfers phone calls and emails as appropriate providing support for transportation Manager Supervisors and Dispatchers.
2. Coordinates daily delivery services including but not limited to meals durable medical equipment samples and medications.
3. In conjunction with Transportation Dispatch coordinates and schedules outside transportation vendors by facilitating information and back-up service when needed. Maintains and updates database of approved outside transportation vendors.
4. Ensures a smooth delivery of service by problem solving and coordination with drivers representatives of agency programs and participants. Collaborates and proactively communicates across departments regarding pertinent items.
5. Attends Transportation team meetings and in-service trainings and implements safety and agency policies into practice.
6. Creates monthly program reports on delivery types participants transported participant cancellations/no shows and undeliverables.
7. Maintains confidential information in relation to transportation of participants.
8. Follows agency policies for incident reports grievances and appeals.
9. Completes documentation accurately and in a timely manner.
10. Provides Transportation Supervisor with recommendation for transportation department improvement needs.
11. Assists Lead Drivers with scheduling regulatory compliance record keeping documentation and filing as needed.
12. Operates the agencys transportation vehicles to transport pick up and deliver Redwood Coast PACE Medications.
13. Reports any special situations in the participants home to the Transportation Supervisor and other appropriate team members as soon as possible.
14. Utilizes a pre-trip checklist to ensure vehicles operate safely and effectively.
15. Utilizes routing software to access driving directions general transportation information and to maintain logs of all route trips made.
16. Promptly reports all accidents incidents and/or injuries to the Transportation Supervisor and completes required reporting.
17. Performs all tasks according to safety protocols and immediately notifies management of any unsafe working conditions.
18. Participates in the process of teaching training and mentoring student interns and volunteers working within the program.
19. Acts in a manner consistent with agency values.
20. Other Duties as assigned.

EDUCATION &/or EXPERIENCE:

1. High School Diploma or equivalent.
2. One year experience working with elderly or frail individuals preferred.

LICENSES OR CERTIFICATES:

1. Current California Class C Drivers License.
2. Accident-free driving record with no moving violations within the last three (3) years preferred.
3. Current CPR and First Aid certification within six (6) months of hire.

PRE-SCREENING REQUIREMENTS:

1. Requires clearance of a DOJ and FBI criminal history background check.
2. Pre-employment physical and PPD skin test (TB screening).
3. COVID-19 and Influenza (flu) vaccines preferred.
4. Motor Vehicle Report required.

JOB SKILLS:

1. Ability to function effectively within a multi-service community-based nonprofit agency.
2. Ability to collaborate with diverse teams made up of various occupations.
3. Ability to promote participant rights including dignity self-determination safety confidentiality and access to care.
4. Ability to operate vehicles safely with patience and skill and drive defensively.
5. Ability to maintain a positive attitude and to act with tact integrity professionalism and confidentiality.
6. Ability to train and delegate responsibilities among employees.
7. Ability to learn quickly and remain flexible while working in a constantly changing environment. Ability to be resourceful and solve problems.
8. Ability to be dependable follow instructions respond to direction and improve performance through feedback.
9. Ability to self-direct take initiative work independently and self-monitor with limited direction.
10. Ability to be service-oriented. Possess an alertness for opportunities to assist others.
11. Possess critical thinking skills and the ability to use good judgment.
12. Ability to be resourceful and take initiative to identify issues solve problems and improve current practices.
13. Ability to learn quickly and remain flexible while working in a constantly changing environment. Ability to be resourceful and solve problems.
14. Ability to self-direct take initiative work independently and self-monitor with limited direction.
15. Ability to manage time effectively and meet deadlines and timeline requirements without reminders. Ability to plan and prioritize tasks.
16. Possess basic recordkeeping skills and ability to maintain accurate files and records.
17. Ability to prepare comprehensive reports forms correspondence and other written materials.
18. Ability to represent the agency professionally and effectively with internal and external stakeholders and to participate in outreach and fundraising efforts.
19. Strong basic computer skills and knowledge of Microsoft Office Suite (Word Outlook and Excel applications). Ability to use and maintain database software programs.
20. Ability to communicate effectively with others in verbal and written form.
21. Ability to understand and incorporate detailed requirements and implement them into action.
22. Ability to interpret and comply with various requirements regulations and contracts. Possess sound judgement to interpret and apply agency policies and procedures.
23. Ability to be dependable accept supervision follow direction and improve performance through feedback.
24. Possess excellent recordkeeping skills and ability to maintain accurate files and records.
25. Ability to maintain excellent attendance and punctuality records.

PHYSICAL REQUIREMENTS:

Physical abilities sufficient to move between different staff work areas communicate with co-workers and the public operate a computer produce reports talk on the telephone travel to other agency move between different work areas operate a motor vehicle for extended periods of time and enter/exit a motor vehicle repeatedly throughout the workday.

The Humboldt Senior Resource Center is a private non-profit multi-purpose senior center providing a continuum of social and health related services. The agency currently holds contracts with the California Department of Aging and Area One Agency on Aging.

The Humboldt Senior Resource Center is an equal opportunity employer. We will not unlawfully discriminate against qualified applicants or employees with respect to any terms or conditions of employment based on race color national origin ancestry sex sexual orientation age religion physical or mental disability medical condition pregnancy breastfeeding gender identity marital status citizenship status military or veteran status genetic information or other basis protected by applicable federal or state law.