Head, Supply Chain (SCM)

Summary:

The Head of Supply Chain is responsible for overseeing all aspects of the companys logistics warehousing inventory management and distribution operations. This role ensures the accurate efficient and cost-effective movement of goods to support store operations meet service level expectations and enable business growth. The ideal candidate is a hands-on leader with deep operational expertise who excels at optimizing internal workflows developing high-performing teams and implementing scalable systems. This position plays a key role in aligning supply chain execution with strategic priorities fostering cross-functional collaboration and ensuring consistent performance across all regions.

Responsibilities:

• Oversee all logistics warehouse operations inventory control and distribution functions to ensure accurate timely and cost-effective movement of goods across all locations.
• Design implement and continuously improve warehouse workflows including receiving put-away replenishment picking staging shipping and reverse logistics.
• Lead inbound and outbound logistics operations including internal fleet scheduling route optimization carrier communication and performance monitoring to ensure reliable and on-time delivery.
• Collaborate cross-functionally with merchandising store operations supply planning and finance teams to ensure supply chain alignment with demand forecasts seasonal fluctuations and promotional activities.
• Develop and execute comprehensive strategies that improve warehouse productivity inventory accuracy order fulfillment speed and delivery performance while supporting scalable growth.
• Develop and lead a high-performing team across warehouse and logistics functions; drive accountability operational discipline and a strong safety and compliance culture.
• Evaluate and implement warehouse management systems (WMS) routing and dispatch
• platforms and other logistics technologies to improve operational visibility accuracy and automation.
• Establish track and report on key supply chain KPIs such as inventory turnover fill rate order cycle time on-time delivery productivity per labor hour and space utilization.
• Review and manage the overall supply chain budget including labor transportation maintenance and equipment costs while identifying and implementing cost-reduction strategies that maintain or enhance service levels.
• Drive continuous improvement initiatives to reduce operating costs improve process flow minimize errors and enhance service quality.
• Ensure compliance with internal company policies OSHA safety standards DOT transportation regulations food safety requirements and all relevant operational protocols.
• Oversee fleet operations including maintenance schedules DOT compliance fuel efficiency and delivery performance across all operating regions.
• Conduct regular audits of inventory integrity warehouse practices equipment usage and transportation safety procedures to identify and mitigate risk.
• Lead training coaching and performance development programs for warehouse managers and logistics supervisors to build operational leadership capacity.
• Partner with IT and business intelligence teams to enhance reporting dashboards and data systems for real-time supply chain decision-making.
• Prepare and present operational performance reports strategic updates and improvement recommendations to executive leadership on a recurring basis.
• Perform other duties as assigned by executive management.

Qualifications:

• A Bachelors degree in Supply Chain Management Logistics Operations Business Administration or a related field is required; an MBA or advanced degree is preferred.
• 10 years of progressive experience in supply chain logistics or warehouse operations with at least 5 years in a senior leadership role overseeing multi-state distribution.
• Experience in grocery retail wholesale distribution or a similar operational environment is highly preferred.
• Bilingual in English and Mandarin or Spanish is a plus.
• Proven expertise in end-to-end supply chain management including logistics warehouse operations inventory control and transportation.
• Strong track record of building and leading high-performing teams in fast-paced high-
• volume environments.
• Hands-on experience implementing and optimizing warehouse management systems (WMS) routing and dispatch technologies and logistics automation tools.
• Demonstrated success improving key performance indicators such as inventory accuracy order fulfillment rates delivery timeliness and warehouse productivity.
• Strong analytical and problem-solving skills with the ability to use data to drive decision-making improve efficiency and support strategic planning.
• Deep knowledge of OSHA DOT and other regulatory requirements relevant to warehouse and transportation operations.
• Financial acumen with experience managing supply chain budgets forecasting labor and transportation costs and executing cost-saving initiatives.
• Excellent verbal and written communication skills with the ability to collaborate cross- functionally and present operational updates to senior leadership.

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