Associate Director, NPS Content Planning

Job Description Summary

This position will be located in East Hanover NJ and will not have the ability to be located remotely. This position will require up to 10% travel as defined by the business (domestic and/ or international).

One of the most important functions in todays biopharmaceutical industry is patient services. As access-ing HCP prescribed medications has become more difficult the ability of a company to build design im-plement and run dynamic end-to-end HCP and patient support offerings has become critical to patients successfully starting and staying on therapy.

The Associate Director NPS Content Planning will be responsible for designing and delivering the best omni-channel content experience for patients practices and internal customers. This individual will re-port to the Executive Director Content Planning & Standards and will be responsible for designing build-ing and delivering enterprise content on our NPS platforms to provide the best patient support to our customers. This includes harmonizing enterprise templates for start forms emails faxes text messages websites call materials field materials print and digital materials etc. This role will also be accountable for the content approval process through MAP / FUSE and ensuring the templates remain updated.

To do this successfully this individual will bring a strong customer voice into all key enterprise content design decisions. This individual will also possess a deep understanding of our NPS programs technology processes and operations.

Job Description

Key Responsibilities:

• Lead the enterprise content design template creation delivery process and pull-through to select NPS product teams by demonstrating a very strong understanding of patient services including business processes technology landscape operational flows program design and operational challenges.

• Demonstrate deep understanding of the patient services landscape including Benefit Investigation Prior Authorization Co-pay patient & practice authorizations con-sent / opt-outs and ongoing refill management solutions for all product archetypes.

• Single point of accountability for content design mapping performance inventory and budget of all NPS enterprise content / templates including start forms emails faxes text messages websites call materials field materials print and digital materials partnership with select NPS product teams

• Partner with Director Content Design & Standards to conduct scalable user research and testing to help understand how internal & external users inter-act with and feel about our content design at the select NPS product level.

• Support ED Content Planning & Standards with managing department budget and re-sourcing including third-party agencies relationships and deliverables; Creatively solve for missing information using internal and external sources.

• Support the ED Content Planning & Execution with increasing awareness and expertise of experience design best practices standards and methods leading to more effective business management.

Essential Requirements:

Education: Bachelors degree required; MBA preferred

Experience:

• 4 years of pharmaceutical biotech or healthcare industry

• Minimum of 2 years of experience in patient services and reimbursement operations either in Pharma or at reimbursement HUBs

• Demonstrated understanding within the Patient services technology landscape.

• Product management experience in delivering customer service experience by leveraging omni-channel technologies.

• Demonstrated ability to design develop and deliver content and template to patients and customers.

• Business acumen - ability to link multiple insights across brands and channels to generate insights prioritize business questions and develop effective recommendations.

• Demonstrated partnering and influencing skills stakeholder management project management people management.

Legal Disclaimer/Country specific legal requirement: The pay range for this position at commencement of employment is expected to be between $132300 and $245700/year; however while salary ranges are effective from 1/1/25 through 12/31/25 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a sign-on bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion sex national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position please send an e-mail to or call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Salary Range

$132300.00 - $245700.00

Skills Desired

Agility Cross-Functional Collaboration Customer Engagement Customer Experience Customer Insights Data Analytics Data Strategy Digital Marketing Marketing Strategy Media Campaigns Product Marketing Stakeholder Engagement Stakeholder Management Waterfall Model