IT Support Analyst
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
RESPONSIBILITIES
- Respond to service desk tickets and outages via phone email or online systems ensuring incident management and escalation when necessary.
- Provide second-level user support for hardware and software issues.
- Assist in hardware and software installation/configuration according to corporate policies and guidelines.
- Aid in troubleshooting and diagnosing hardware/software errors.
- Support PC replacement programs and emergency equipment exchanges.
- Provide hands-on assistance for IT project implementations.
- Help with local backup operations in alignment with corporate policies.
- Maintain confidentiality on all user data and related information.
- Perform miscellaneous job-related duties as assigned.
QUALIFICATIONS
- A certificate or 1-2 years experience in an end user support environment
- 1-3 years of experience in MS Windows desktop operating system deployment.
- Basic understanding of Software Distribution and Patch Management tools.
- Experience with ITSM systems like ServiceNow.
- Basic knowledge of network infrastructure and security principles.
#LI-GL1
Required Experience:
IC
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
