Product Support Engineer
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Job Location:
Frontera Comalapa - Mexico
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Education:
Bachelors degree or equivalent experience in engineering or technical field.
Experience:
3 years supporting products and customers in a technical capacity.
Familiarity with the Oracle ERP System.
Strong organizational and problem-solving skills.
Microsoft Office (Word Excel Power Point)
Must be fluent in English.
Responsibilities:
Manage open customer issues via tracking system.
Provide data for periodic reports such as usage metrics support activity logs open case reports.
Find optimal solution by engaging in discussions with customers applications and sales.
Consolidate and stay current on service manuals retrofit instructions technical bulletins and parts lists.
Provide prompt support to Service Technicians Sales Engineers and Customers via email and phone to resolve non-routine technical problems.
Escalate software defects and advanced issues to Tier 2 Product Support.
Coordinate the Field Service Force Schedule to better assist customers with on site support.
Stay up to date on new product features and improvements through collaboration with engineering and product marketing teams.
Document quality control issues (iSight) and provide feedback to stakeholders
Key Skills
- Document Controlling
- Cost Accounting
- Business Administration
- Database
- Art
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
