Operational Oversight & Control Associate Equities & Fixed Income Operations

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized enabling you to thrive both professionally and personally. Here you will find ample opportunities to connect and collaborate with talented colleagues from around the world sharing insights and driving innovation together. Join us at Santander where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Associate operates within the First Line of Defense.

The Associate will be responsible for the execution of day-to-day operational performance risk management and control framework of the Equities & Fixed Income operations team. This includes ensuring high service quality regulatory compliance and alignment with internal standards. The role requires a strategic thinker with strong leadership skills and the ability to manage a complex operating model.

1. Oversight & Governance
Act as the primary point of contact for all fixed income operations.
Drive the oversight governance model including regular service reviews KPIs SLA adherence and issue escalation protocols.
Ensure full transparency into the operations environment through structured reporting and periodic reviews.
2. Operational Control & Risk Management
Maintain a strong control environment by enforcing risk and control standards across operations.
Own incident and issue management related to operations activities including root cause analysis remediation and preventive measures.
Monitor compliance with regulatory requirements and internal policies (e.g. trade reporting reconciliations client onboarding etc.).
3. Performance Monitoring
Establish and track operational performance metrics (e.g. break management trade matching fails settlements corporate actions).
Review Operational adherence to KPIs and SLAs proactively managing any underperformance or systemic issues.
4. Stakeholder Engagement
Liaise with Front Office Risk Compliance Audit and Technology to manage cross-functional initiatives involving Operations.
Represent Fixed Income Operations in internal committees governance forums and external regulatory interactions as needed.
5. Change Management
Partner with the Business and other internal teams on continuous improvement automation and transformation efforts.
Support onboarding of new processes or products into Operations with robust controls and documentation.


What You Bring:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelors Degree or equivalent work experience - Required.

5-10 years of relevant Operational Experience or Auditing Operations teams.

*In depth knowledge of Fixed Income and Equities Products
* In depth knowledge of the Broadridge software Impact BPS Gloss and FINPro
* Demostrable experience building controls and KPI and KRI to manage Operations
* In depth knowledge of the confirmations and settlement process of Securities transactions particularly in LATAM EMEA and North American markets.
* In depth knowledge of SWIFT message standards for securities.
* Deep understanding of the liquidity implications of settling securities.
* Deep understanding of SEC rules for confirmation and customer statements.
* In depth knowledge of Broadridge PostEdge.
* Strong analytical and problem-solving abilities.
* Advance Microsoft Office skills including Excel Word PowerPoint and Power BI.
* Programming skills in particular Python desirable.
* Familiar with automation technologies and AI tools


Certifications:
FINRA Series 99 mandatory or ability to obtain it within 6 months of joining the firm.

It Would Be Nice For You To Have:
Established work history or equivalent demonstrated through a combination of work experience training military service or education.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt) the annual range is based on a 40-hour work week. The exact compensation may vary based on skills experience training licensure and certifications and location.

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide ()

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin genetics disability age veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting standingand walking is required for this role. Depending on location occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason please contact us at to discuss your needs.