Customer Support Executive FX & CFDs Thai Speaker
Customer Support Executive FX & CFDs Thai Speaker
Posted on :
21-09-2025
Employer Active
1 Vacancy
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Job Description
Overview:
You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions handle requests and maintain a good company image.
What will you do:
- Process client requests and solve issues via live chat phone call and email by navigating multiple programs while paying attention to accuracy and detail.
- Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
- Update clients on their request status accordingly.
- Verify documents submitted by clients within specific regions on an hourly basis.
- Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
- Understand the companys business functions and roles by attending company seminars and meeting the required assessment target.
- Achieve quarterly KPI targets set by the CS manager. Perform other ad hoc tasks assigned by the manager.
What makes you a great fit:
- Good communication skills in Native Thai and English.
- Strong client-facing and communication skills Troubleshooting and multitasking skills.
- Customer service orientation
- Bachelors degree in business administration or any related field is a must
- Self-motivated and highly reliable
Your application journey:
- Interview with the Talent Acquisition team (up to 30 minutes)
- Interview with the HR (30 minutes)
- Final interview (45 mins)
Employment Type
Full Time
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