Level 2 Helpdesk Support
Level 2 Helpdesk Support
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Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities
- Serve as an escalation point for Level 1 helpesk and provide advanced troubleshooting.
- Support client infrastructure including Windows desktops laptops servers and mobile devices.
- Manage issues related to Active Directory DNS/DHCP Exchange/Office 365 and Azure/Entra ID.
- Troubleshoot and configure network devices (firewalls routers switches wireless access points).
- Provide advanced support for Microsoft 365 Teams SharePoint and OneDrive.
- Administer and troubleshoot remote monitoring and management (RMM) tools (e.g. ConnectWise Automate and ConnectWise Manage).
- Install configure and support backup solutions (e.g. Veeam).
- Support cybersecurity tools including Fortinet Sophos Barracuda firewalls/endpoint protection.
- Perform patch management system updates and preventive maintenance.
- Provide occasional onsite client support in the Dallas/Fort Worth metroplex.
- Document all work in the PSA system (ConnectWise Manage and PassPortal).
QualificationsRequired Skills & Experience:
- 24 years of IT support experience preferably in an MSP environment.
- Strong knowledge of Windows 10/11 Windows Server 2016/2019/2022.
- Proficiency with Microsoft 365 administration.
- Experience troubleshooting LAN/WAN firewalls and VPNs.
- Familiarity with RMM and PSA tools (ConnectWise).
- Excellent troubleshooting and problem-solving skills.
- Strong written and verbal communication skills.
- Customer-first mindset with the ability to explain technical concepts to non-technical users.
Preferred Skills (nice to have):
- Microsoft certifications (e.g. MCP MCSA MS-900 AZ-104).
- CompTIA certifications (Network Security A).
- Experience with backup/disaster recovery solutions.
- Knowledge of advanced security frameworks and compliance (HIPAA PCI etc.)
Schedule: Night Shift
Setup: WFH
Why Join STAFFVIRTUAL
- Competitive compensation and benefits package
HMO Day 1 FREE dependent coverage
De minimis and allowances
Attendance bonus
Paid time offs
Company-provided work setup (laptop monitor accessories)
Training career growth and global exposure
A collaborative and supportive team culture
If youre a motivated client-focused professional whos ready to grow with a company that values people and performance wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!
Employment Type
Full Time
