Level 2 Helpdesk Support

Cebu City - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Serve as an escalation point for Level 1 helpesk and provide advanced troubleshooting.
Support client infrastructure including Windows desktops laptops servers and mobile devices.
Manage issues related to Active Directory DNS/DHCP Exchange/Office 365 and Azure/Entra ID.
Troubleshoot and configure network devices (firewalls routers switches wireless access points).
Provide advanced support for Microsoft 365 Teams SharePoint and OneDrive.
Administer and troubleshoot remote monitoring and management (RMM) tools (e.g. ConnectWise Automate and ConnectWise Manage).
Install configure and support backup solutions (e.g. Veeam).
Support cybersecurity tools including Fortinet Sophos Barracuda firewalls/endpoint protection.
Perform patch management system updates and preventive maintenance.
Provide occasional onsite client support in the Dallas/Fort Worth metroplex.
Document all work in the PSA system (ConnectWise Manage and PassPortal).

QualificationsRequired Skills & Experience:

24 years of IT support experience preferably in an MSP environment.
Strong knowledge of Windows 10/11 Windows Server 2016/2019/2022.
Proficiency with Microsoft 365 administration.
Experience troubleshooting LAN/WAN firewalls and VPNs.
Familiarity with RMM and PSA tools (ConnectWise).
Excellent troubleshooting and problem-solving skills.
Strong written and verbal communication skills.
Customer-first mindset with the ability to explain technical concepts to non-technical users.

Preferred Skills (nice to have):

Microsoft certifications (e.g. MCP MCSA MS-900 AZ-104).
CompTIA certifications (Network Security A).
Experience with backup/disaster recovery solutions.
Knowledge of advanced security frameworks and compliance (HIPAA PCI etc.)

Schedule: Night Shift

Setup: WFH

Why Join STAFFVIRTUAL

Competitive compensation and benefits package
- HMO Day 1 FREE dependent coverage
- De minimis and allowances
- Attendance bonus
- Paid time offs
Company-provided work setup (laptop monitor accessories)
Training career growth and global exposure
A collaborative and supportive team culture

If youre a motivated client-focused professional whos ready to grow with a company that values people and performance wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!

Key Responsibilities Serve as an escalation point for Level 1 helpesk and provide advanced troubleshooting.Support client infrastructure including Windows desktops laptops servers and mobile devices.Manage issues related to Active Directory DNS/DHCP Exchange/Office 365 and Azure/Entra ID.Troubleshoo...