IT Manager I Delivery Manager

Job Title:

IT Manager I - Delivery Manager

Location:

Block 23

What youll do:

As an IT Manager youll be a Subject Matter Expert (SME) in a functional area on the system processes and structures that support multiple technology this role youll manage a small to mid size team that deliver functional projects on time and on budget. Additionally youll collaborate with internal business partners to proactively address ongoing customer needs and ensure rapid resolution to open this role youll also foster a collaborative environment with focus on continuous improvement and delivery of working software. As a IT Manager youll assist IT leadership with the delivery of products and services as well as evaluate technology and set standards. Additionally youll recommend improvements to established business processes while continuing to deliver high value in execution. Youll help create and deliver project plans remove any impediments and track overall project performance to analyze the successful completion of business short-term and long-term goals.

• Implement safety procedures and data recovery plans. Develop user manuals as well as policies procedures and safety protocols.
• Manage small to mid-size technology team and assist IT Leadership with employee development retention resource planning talent management performance management and achieve a diverse and engaged workforce as well as recruit train and evaluate staff members work.
• Analyze a variety of data and summarize findings in applicable reports or other communication mediums. Utilize data to identify areas of improvement and opportunities for growth by collaborating with business and tech leads.
• Lead end-to-end delivery of initiatives and products for the cards domain from vision and intake through planning execution release and operationalization integrating the needs of engineering sales operations and products to deliver payment solutions.
• Define and steer project vision scope strategy and integrated plans; manage capacity resources budgets and controls across multiple concurrent work streams.
• Maintain consistency and coherence across tools (ADO Workfront roadmaps) and SDLC/PMLC track and report on status risks dependencies and performance to leadership.
• Facilitate change management demand intake compliance with controls and regulations (e.g. PCI DSS EMV); champion continuous process improvement.
• Build and nurture relationships with business segments vendors and stakeholders; collaborate across teams resolve conflicts mitigate risk and operate effectively in ambiguity.
• Ensure quality and integration with payment processing platforms card issuers and authorization networks; maintain governance and support deployments.

What youll need:

• 5 years of related experience in IT--App Support IT--Development IT--Networking or similar field including 3 years experience in Card Operations Lending Bank experience.
• Bachelors degree in related field required.
• Advanced knowledge and experience with Microsoft Office Suite.
• Experience with tools such as Workfront Azure DevOps (ADO) GRC Excel PowerPoint.
• PMP and Agile (Scrum/ JIT) Certifications preferred.
• Ability to communicate complex technical concepts to audiences with varying degrees of technical understanding.
• Ability to work independently and as a collaborative team member.
• Positive attitude and highly adaptable to change.
• Experience with Confluence or similar collaboration tools.
• Knowledge of Architecture and user flow experience.
• Extensive experience in credit and debit card operations including transaction processing authorization settlement and fraud detection.
• Experience liaising with payment networks card issuers acquirers and merchants.
• Understanding of payment industry regulations such as PCI DSS ISO 8583 and EMV.
• Previous leadership experience required.
• Intermediate knowledge of general Financial Services or Banking is preferred.
• Intermediate knowledge of applicable regulatory and legal compliance obligations rules and regulations industry standards and practices.
• Intermediate experience in managing a technology team within a specific functional area while ensuring highest quality delivery of products or services.
• Intermediate experience with the execution KPIs and meeting timelines.
• Advanced speaking and writing communication skills.
• May require travel up to 25%.

Benefits youll love:
We offer all the important things youd want like competitive salaries an ownership stake in the company medical and dental insurance time off a great 401k matching program tuition assistance program an employee volunteer program and a wellness addition youll have the opportunity to bolster your business knowledge learning the ins and outs of how successful companies operate and manage their finances giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona Alliance Association Bank Bank of Nevada Bridge Bank First Independent Bank and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race sex color religion age nation origin marital status disability protected veteran status sexual orientation gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying please email or call . When contacting us please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation