Managed File Transfer Support Engineer

Houston - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Responsibilities

Handling tickets or issues without escalations.
Following all SLA response and resolution principles.
Willing to work on desired shifts and provide on-call support.
Solving issues or tickets based on customer approvals.
Working independently on critical incidents.

Skills

Globalscape and SFTP Tool: Experience on Globalscape EFT Managed File Transfer (MFT) or other Globalscape products.

File Transfer Protocols: Strong knowledge of networking concepts and transfer protocols (SFTP FTP FTPS HTTPS).

Configurations: Hands-on with DMZ RAM and AWE configurations for file transfers.

Incident Management: Expertise in resolving and troubleshooting P1/P2 issues as per SLAs without breach.

Globalscape Expertise: Proficient in account creation event rule configuration connection profiles key pair setup and module issue resolution.

Versions: Good command over Globalscape versions 7.x and 8.x.

Availability & Support: Comfortable with shifts (5:30 PM2:30 AM / 7:00 PM4:00 AM) and on-call support.

High Availability: Experience on HA servers and RAM agents hosting Globalscape applications.

Security & Encryption: Encryption/decryption SSL configuration EFT module setup and permission group management.

Scripting & Tools: Knowledge of Unix and PowerShell scripts; able to run queries integrated with file transfers.

Utilities: Skilled in Putty WinSCP and FileZilla.

Core Strengths: Excellent troubleshooting analytical problem classification root cause diagnosis and communication skills

Responsibilities Handling tickets or issues without escalations.Following all SLA response and resolution principles.Willing to work on desired shifts and provide on-call support.Solving issues or tickets based on customer approvals.Working independently on critical incidents. Skills Globalscape and...