Service Manager
Service Manager
Posted on :
21-09-2025
Employer Active
1 Vacancy
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Job Description
Company Overview
Haddad Plumbing and Heating Inc. has Been in Business for 25 Years Servicing New Jersey New York City and Westchester County in Mid-Rise and High-Rise buildings with Exceptional Work and a Proven Track Record. This is a Terrific Opportunity for a Well Organized and Outgoing Individual to have a Great Career in a Great Industry.
The Service Manager is responsible for managing the day-to-day sales budget operations and customer service experience for the companys technician team.
Essential Functions
- Achieve service department sales and profitability goals.
- Respond to operational employee and customer issues promptly and efficiently.
- Review and process all invoices accurately and timely.
- Develop and manage service inventory policies levels and pricing to meet company goals for vehicles and warehouses.
- Manage seasonal fluctuations by promoting and scheduling routine maintenance.
- Propose maintain and administer the service technician commission plan.
- Conduct periodic ride-alongs to ensure adherence to procedures and techniques and maximize customer service.
- Lead and coach team members providing necessary training knowledge and information for peak performance continuous improvement and a positive work environment aligned with company objectives.
- Coordinate tactical and technical training for technician and employee development.
- Adjust manpower allocation daily based on customer demand and the approved schedule.
- Address customer complaints and satisfaction issues promptly.
- Inspect trucks and enforce dress code compliance.
- Visit job sites to gather information for proposal preparation according to company guidelines.
- Perform other duties as assigned by upper management.
Qualifications:
- Bachelors degree or a high school diploma with 10 years of experience.
- 5 years of experience in the HVAC/Plumbing industry.
- 3 years of management experience.
- Proficiency in Microsoft Office.
- Strong verbal and written communication skills.
- Valid drivers license with a clean driving record (must provide current abstract).
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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