IT Field Support Specialist I
IT Field Support Specialist I
Posted on :
21-09-2025
Employer Active
1 Vacancy
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Job Description
The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations servers printers peripherals and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
ACTIVE FULL SCOPE CLEARANCE REQUIRED
Responsibilities
About Us
For more than 20 years NewGen Technologies has solved our clients toughest IT challenges with integrity security and outstanding service by delivering both technology and talent. We have helped secure borders have used artificial intelligence (AI) to fight terror aided the identification of criminals and have helped to prevent crime through the introduction of team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ
ACTIVE FULL SCOPE CLEARANCE REQUIRED
Responsibilities
- Troubleshoot repair and test computer workstations servers printers peripherals and teleconferencing equipment
- Install and configure computer workstations servers printers peripherals and teleconferencing equipment and associated cabling
- Maintain government and/or vendor-manufactured fiber optic modems multiplexer fiber optic/Ethernet cables & telephone systems
- Follow standard operating procedures for the Connectivity Operations Team including the use of ticketing systems and documentation
- Support network upgrade projects or initiatives
- Support end-user connectivity needs
- TS/SCI FSP Clearance
- Minimum education and experience level: High school/GED and 2-4 years of experience and Security Certification
- Equivalent education and experience: Associates degree in a technical field and 2 years of experience or a Bachelors degree in a technical field
- Highly skilled in installing repairing and troubleshooting computer hardware and peripherals
- Well-versed in installing windows software applications antivirus and patches
- Demonstrated ability to read and understand technical manuals and schematics
- Expertise in Microsoft Office Applications (Word Excel PowerPoint and Access)
- Able to manage time and priorities effectively
- Able to work efficiently with minimal supervision
- Proficient in working with end-users remotely
- Demonstrated expertise in Microsoft Windows 7 and 10
- Familiar with Active Directory security and policies
- Excellent analytical and problem solving skills
- Must be able to drive company vehicle
- Must be available to work an 8 hour shift between the hours of 6am-6pm as determined by management
- MUST be CWIP Compliant - A Net or Sec
- Must be able to lift up to 50 pounds. The usual and customary methods of performing the jobs functions require the following physical demands: Significant lifting carrying pushing and/or pulling; some stooping kneeling crouching and/or crawling; periodic work in tight areas
About Us
For more than 20 years NewGen Technologies has solved our clients toughest IT challenges with integrity security and outstanding service by delivering both technology and talent. We have helped secure borders have used artificial intelligence (AI) to fight terror aided the identification of criminals and have helped to prevent crime through the introduction of team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ
Beth Morris
NewGen Technologies
Lead Senior Recruiter
bmorris@
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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