Help Desk Specialist Hybrid (Within driving distance of Annapolis, MD)
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Job Location:
Annapolis, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking aHelp Desk Specialistto provide technical support and ensure the smooth operation of ROW IT systems. This role includes troubleshooting hardware software and network issues assisting with system enhancements and supporting new system deployments. The ideal candidate is highly analytical detail-oriented and skilled at collaborating with both technical teams and end users.
Responsibilities
Provide end-user support and troubleshoot hardware software and network issues.
Assist in analyzing and improving existing IT systems to enhance functionality and efficiency.
Support the implementation integration and testing of new systems.
Create documentation user manuals and training materials to support adoption.
Collaborate with stakeholders and IT teams to gather requirements and ensure smooth operations.
Develop reports to evaluate proposed upgrades and system performance.
Qualifications
Experience supporting hardware software and network systems.
Strong problem-solving and analytical skills.
Excellent communication and collaboration abilities.
Ability to create technical documentation and user guides.
Experience with system implementation and troubleshooting preferred.
Required Experience:
Manager
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Big Data, Cloud Computing, remote work solutions, analytics, and more! We are a team of expert engineers designing custom solutions for your business needs.
