KYC Operations Profile Maintenance Manager

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Manager KYC leads and develops a team of professionals who provide oversight expert regulatory guidance to specialized domains of TDs KYC programs. This role provides specialized project support or services.

This role oversees the timely execution of client due diligence reviews using a risk-based approach to align with policy and regulatory requirements.

Depth & Scope:

• Provides people management leadership by hiring the best talent setting goals developing staff managing employee performance and compensation decisions promoting teamwork and handling any/all disciplinary actions as required
• Manages a team of production teams to perform job functions in line with policies standards procedures and job aids
• Ensures that personal and teamwork products are fit for purpose and audit/regulator ready
• Suggests process improvements to drive better results from efficiency accuracy or quality of work product
• Leads initiatives to help bring these improvements to fruition
• Works with senior management on highly complex confidential or high visibility projects
• Suggests process improvements to drive better results from efficiency accuracy or quality of work product
• Leads initiatives to help bring these improvements to fruition. Works with senior management to ensure that special projects are brought to fruition
• Leads and manages a team of professionals and overall operation of a diverse group in an area of moderate risk complexity or scope
• Ensures an integrated approach with other business management areas broader organization and enterprise as appropriate
• Deep knowledge and understanding of businesses/technology and organizational practices/disciplines
• Sound to advanced knowledge of external competition industry and/or market trends in relation to own function/business
• Focuses on short to medium-term issues

Education & Experience:

• Undergraduate Degree or equivalent professional work experience
• 3 years of direct management experience in financial services or similar industries including fraud know your customer anti-money laundering sanctions screening or similar roles for new joiners (or)
• 6 years direct management experience in an unrelated role involving information fluency investigation research or financial services broadly but not specifically KYC or AML

Preferred Qualifications:

• Experience supporting consumer Line of Business
• Stakeholder engagement and management experience
• KYC experience

Customer Accountabilities:

• Manages a team of KYC Ops professionals providing oversight and control related to client due diligence KYC Ops accountabilities and how this impacts the line of businesses
• Provides guidance leadership coaching and development to ensure operational results and professional/personal development objectives are achieved
• Works with executive team senior business management/ partners to develop proactive strategies tactics and programs to effectively manage regulatory/compliance issues relating to KYC Ops
• Acts as key liaison with partners and external groups and provides KYC Ops subject matter expertise; partner as necessary effectively with key stakeholder groups such as Compliance Legal Audit Risk
• Coaches to ensure functional/operational problems are handled appropriately and participates in the negotiation and resolution of complex and/or escalated issues where necessary
• Leads and develops KYC Ops frameworks methodologies procedures in coordination with management in line with TDs AML Program
• Participates in/manages global regulatory examinations and external/internal audits with respect to request for information relating to KYC Ops and ensure this information for department executives are aware of the status and any issues that may arise
• Takes corrective action and recommends or implements changes to procedures as required
• Manage the production of teams through metrics and data to ensure the operations of the team meet service level agreements while maintaining high quality work product
• Supports the development and maintenance of TDs KYC Ops program including assigning workflow to analysts providing governance and support and addressing and escalating issues to senior management

Shareholder Accountabilities:

• Protects the interests of the organization identifies and manages risks and ensures the prompt and thorough resolution of escalated non-standard high-risk issues
• Actively assists in developing and overseeing implementation of function procedures
• Ensures respective programs/policies/practices are well managed meets function needs complies with internal/external requirements and aligns with function priorities
• Consistently exercises discretion in managing correspondence information and all matters of confidentiality; escalates issues where appropriate
• Works closely with management team to support the development of business plans ensuring the optimal use of resources and leverage TDs operating model to maximize efficiency effectiveness and scale
• Participates in responding to periodic exams/audits by regulatory bodies and Internal Audit to determine level of compliance
• Integrates new systems and upgrades into function operations as needed
• Manages day to day operations of the function and participates in KYC Ops-focused special projects and other projects
• Responsible for updates and changes made to functional procedures and processes
• Keeps abreast of emerging issues trends and evolving regulatory requirements and assesses potential impacts
• Ensures employees are building and enhancing their KYC Ops knowledge and expertise; and employees assume responsibility in minimizing operational and regulatory risk by complying with Bank policy and Code of Conduct
• Monitor and communicates to Senior Management the effectiveness of strategies programs and practices related to own area of expertise
• Sets the standards for operations and manageability across the function ensuring services are built from the ground up
• Proactively identifies key business opportunities researches and recommends enhancements/modifications develops strategies to achieve recommendations
• Ensures department operates in compliance with applicable internal and external requirements
• Ensures appropriate reporting and escalation of issues based on risk profile
• Ensures employees are knowledgeable of and comply with Bank and industry codes of conduct
• Leads relationships with corporate and/or functions to ensure alignment with enterprise and/or regulatory requirements
• Leads or contributes to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations
• Coordinates and support team and business partner related activities as necessary
• Maintains a culture of risk management and control supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Responsible for management of the overall team providing both leadership and guidance
• Contributes to the development of FCRM functional strategic priorities within their operational area or field of specialty
• Develops annual and/or long-term plans for own area and influences plans well beyond area managed
• Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
• Grows team expertise to align with FCRM/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered
• Leads and develops a high performing team of professional FCRM resources through talent acquisition coaching/development and recognition; provides on-going feedback and performance reviews coaches and develops employees and ensures performance management activities are undertaken and completed for all employees
• Creates and fosters a cohesive team and promotes a positive work environment. Leads and follows up on action plans to improve employee experience
• Leads the process of setting performance objectives for the team; tracks monitors and effectively addresses and/or rewards performance in a timely manner
• Manages employees in compliance with all human resources policies procedures and guidelines of conduct
• Shares knowledge information skills and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
• Supports an environment where the team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes
• Recruits for all hires to ensure a highly diverse qualified workforce to achieve business objectives
• Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
• Acts as a brand ambassador for the function and the bank both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.