Service Development Manager

BUSINESS FUNCTION:Strategic Development
SALARY: Circa44000 per annum / ML1:SB3
ROLE TYPE: Hybrid
HOURS:37 per week
LOCATION: York/Manchester

People travel with Northern because they want services they can rely on and your work will help make that possible. As part of our Service Development team youll shape the future of our timetable ensuring that every journey we offer is designed with both our customers and colleagues in mind. From making sure the right trains are in the right place at the right time to finding smarter ways to use our resources youll play a key part in how Northern keeps the North moving.

What youll be doing

• Identifying and Evaluating new train service options from tweaks to the timetable to big-picture timetable and infrastructure changes.
• Preparing detailed service specifications and managing the production of timetables for Northerns routes.
• Helping to shape our resource strategy from depot workloads to rolling stock deployment so we get the best out of our fleet and crews.
• Taking part in long-term blue sky thinking that explores how we can enhance and evolve Northerns timetable and services.
• Working closely with Network Rail and other operators to support projects that improve performance.

About you

Here are some of the essentials youll bring to the table:

• Eye for detail and the ability to think analytically and a good problem solver.
• A strong grasp of how network capacity train services and resources all connect.
• Experience of timetable and unit planning including the technical side of signalling planning and route geography preferred.
• Confidence in testing different options whether thats a new service pattern rolling stock proposal or infrastructure plan and understanding the knock-on effects.
• Familiarity with Track Access Agreements and train planning systems desirable.
• Project management skills plus the ability to collaborate with a wide range of partners/colleagues
• A clear confident communicator both on paper and in person.

Whats in it for you At Northern we dont just value our people - we go the extra mile to support them. Heres a taste of what you can look forward to:

• Free Travel: Unlimited free travel for you your partner and your dependents on Northern services. Plus 75% discount on other networks in the UK and Europe.

• Generous Pension Scheme: We top up your contributions by 1.5 times.

• Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.

• Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.

• Electric Car Scheme: Lease a brand new electric or plugin hybrid car.

• Exclusive Discounts: From shopping to wellbeing Northern Perks has you covered.

• Employee Assistance Programme: 24/7 support for family lifestyle and more.

• Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business youre in.

• Recognition: We know how important it is to show how much we appreciate our people. Thats why we have our Northern Lights and Northern Sparks Awards recognising and celebrating brilliance every day.

Why Northern

Were more than just a train operator. Were the heartbeat of the North connecting communities creating opportunities and driving sustainable growth. With 2500 trains running daily were on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825 the first passenger train set off in the North of England after which rail quickly spread across the globe and this year were celebrating 200 years of the modern railway. As we look back on the historic events that led us here we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern we dont just move people from A to B were building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if thats something you need. Were also a Level 2 Disability Confident employer so if you meet the minimum criteria for the role well always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.

No matter your background experience or whether you call it a bap barm or cob theres a place for you here in the railway.